2/10 (非常に不満)
Ashley
ペット同伴の旅行, 家族旅行
2024 年 4 月 27 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
I’ll start off with the good, the beds were comfortable and the bedding was clean. The hot tub in the suite was also very nice.
Now to the bad, we booked this vacation for our 10 year wedding anniversary, upon arrival we where locked out of our room for 30 mins with our children and pet, tried calling the front desk no answer for over 12 times calling. Once we got into our room it was absolutely filthy! I have many pictures to back this up. I’m not sure if because it’s a pet friendly room it’s in this condos but I’ve never stayed anywhere this dirty I was so upset! I had to get medication from a local grocery store to control my allergies from all the dust and filth. I’ve never in my life seen a hotel in this condition. I feel like the changed the sheets for us and that was it. We had seen a cleaner 2 times in our 3 day trip and she was in those rooms for hours so I’m not sure what is happening but unfortunately we will never return.
Ashley
2024 年 4 月に 3 泊滞在