2/10 (非常に不満)
Nico
グループ旅行
2026 年 1 月 1 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our stay at this apartment was extremely disappointing and honestly unacceptable. Lights didn’t work in two rooms, the TV didn’t work, and there were no fire alarms whatsoever, which is a serious safety issue. We found leftover two-minute noodles in the kitchen from the previous occupant, and there were stains on the actual bedding sheets we were expected to sleep in. The window sills were covered in dust, there were scratches on the walls, and stains were everywhere — on the sheets, curtains, carpet and even the mattress. This property should not even have a one-star rating. When we called the property manager in regards to all of this , we were told it was a “twenty-year-old apartment, what do you expect,” and they clearly did not care about the condition. Top dollar was requested but apparently this is acceptable. We requested a refund, and they believe less than a quarter of the payment is acceptable compensation for these absolutely disgusting conditions.We have ciontacted wotif directly and are awaiting a response. We have videos, photos and recordings of all of this. I would not recommend any one to stay here. very disappointed with wotif as I did not think that this would be acceptable to them
Nico
2025 年 12 月に 2 泊滞在