George Mason University

Staff as very helpful. There was some refurbishments happening during our stay and they were very accommodating. Room was spacious. Bed was very comfortable.

We had a good stay at YOTEL Washington DC overall. The hotel is very well located, close to the museums and very near Union Station, which is a big plus. The room was very clean and organized. The breakfast could improve a little, although Ms. Rosa was very kind and made the experience much better. My main issue with the hotel was with billing and the way the situation was handled at checkout. I made my reservation through Expedia, but when I checked in, I was charged again $505 for the two nights of my stay, plus an additional $200, for a total of $705. Fortunately, I reviewed my bank account, noticed the charges, and was able to report the issue. The first employee who assisted me was very kind and explained that it had been a system error. I was told that I would receive a receipt at checkout. However, at checkout, while I was calmly explaining the situation to the front desk employee, who was also very patient and helpful, another staff member interrupted us and started raising her voice at me. I felt this was very disrespectful, especially because I was only asking for a receipt to have confirmation that the $705 charged to my card would be refunded. This was a mistake made by the hotel, not by me. The hotel should be more considerate in the way staff speak to guests, especially when guests are trying to resolve an issue caused by the hotel itself.

Great location. Great staff and clean rooms.