"Hotel Bristol Palace is a beautiful historic property in an excellent location for exploring Genoa. We walked to many of the major attractions, restaurants, aquarium, Piazza De Ferrari, and Columbus House.
The hotel itself is elegant, bed exceptionally comfortable, and sheets and pillows among the best of our trip. The terrace restaurant is lovely. We had a wonderful dinner with attentive service and excellent wine recommendations.
The highlight of our stay was Ivan at the bar, who was absolutely fantastic! He prepared his favorite versions of the cocktails we ordered with personality and pizzazz.
I am giving four stars because, as an Expedia Gold member booking a VIP Access property, I expected the benefits to be recognized without having to ask for them. The two women at the front desk were very kind and helpful and checked with the manager, after which the complimentary breakfast was approved, but the room was not upgraded. The room itself was very nice, but our view was directly into the interior of the hotel including the noisy elevator shaft. As a VIP guest, and also as a travel writer hoping to photograph and feature the property, I was disappointed with the room placement and view.
There was also a bit of confusion with a room service delivery, it arrived very late and for only one person, but we were still able to enjoy the buffet. The breakfast buffet could be improved with fresh instead of packaged gluten free selections.
Overall, we had a pleasant stay."
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