Gelateria Naturale Polo Nord

Staff was amazing! Breakfast was delicious. Nice, quiet location.

Best part was the location. It was walkable from key tourist spots as well as from bus stops. We would stay here again only for that reason. Room and property were clean. Staff was pleasant and helpful. Only one little complaint is that the door handles on the closet door were utterly useless. Opening the closet doors was a pain.

Rooms are really nice, well-appointed, comfy beds and all amenities. The other Hilton is walking from within the airport but much more expensive. The Hilton Garden location is extremely isolated, and it seems necessary to go around by shuttle by completely random roads covering some parking lots, making it impossible to find ANYTHING nearby within walking distance. Even taxi had to follow the same route which seemed like a one-way around half the airport. Staff is friendly, but a bit hard to find as multiple people communicate and man the desks, and questions and follow-through are a bit tedious. We chose this hotel because we were to arrive at 12.15am (our delayed flight arrived at 1.15am) and it had a free shuttle to airport, which would help in visiting Rome during our two-night stay before a cruise. The employees did not know their website gives incorrect information about the hours of the shuttle. Their website incorrectly stated their shuttle runs only until 10.30pm and there were also no clear instructions as to where & how to find it. Expedia confirmed they ran the shuttle 24 hours, and an employee emailed us to tell where to find it. We ended up taking a taxi for Eu35.00 because the instructions arrived too late. It should have been on the website. To visit Rome, or the Civitavecchia port, you must take their shuttle to the airport & then take the train, bus etc. to Termini. We ended up taking a taxi direct to the port for Eu150.00 which seems to be the flat rate.