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Westgate Smoky Mountain Resort & Water Park

Photo gallery for Westgate Smoky Mountain Resort & Water Park

Featured Image
2 outdoor pools
Water Park
Water Park
Balcony

Overview of Westgate Smoky Mountain Resort & Water Park

Westgate Smoky Mountain Resort & Water Park

4 out of 5

4.0/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Personal protective equipment
TN, Gatlinburg

Explore the area

  • Popular LocationRipley's Super Fun Zone3 min drive
  • Popular LocationRipley's Aquarium of the Smokies5 min drive
  • Popular LocationMountain Mall5 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)64 min drive

Choose dates to view prices

About this area

Gatlinburg

Westgate Smoky Mountain Resort & Water Park is located in Gatlinburg. Ripley's Believe It Or Not Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's popular attractions include Gatlinburg SkyLift Park and Anakeesta. Traveling with kids? Don't miss Ripley's Aquarium of the Smokies and Gatlinburg Space Needle. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

What's nearby

  • Ripley's Super Fun Zone - 3 min drive
  • Anakeesta - 5 min drive
  • Ripley's Aquarium of the Smokies - 5 min drive
  • Mountain Mall - 5 min drive
  • Earthquake the Ride - 6 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 64 min drive

Restaurants

  • Southern Comfort – Restaurant with a bar. Serves dinner and light fare daily. Kids' menu available.
  • Roaring Fork Snack Bar – Serves lunch and light fare daily. Kids' menu available.
  • Mountain Top Pool Bar – Serves light fare on select days.
  • The Market Place – Open daily.

About this property

Westgate Smoky Mountain Resort & Water Park

Family-friendly hotel with 3 restaurants and 2 outdoor pools
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park – the most-visited national park in the United States – as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! General Policies Check-In Time : 4PM Check-Out Time : 10AM Minimum Check-in Age is 21 Years Old All rooms are non-smoking Pet friendly, Fee May Apply Resort Fee May Apply ($9.99 + Tax per night) Free Parking WiFi Available (Fees may apply)
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a water park (surcharge) and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serenity Spa has 2 treatment rooms. Services include deep-tissue massages and Swedish massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends: USD 10-50 per person
  • 3 restaurants
  • 1 bar

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Aerobics classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground
  • Water park access (surcharge)
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Business center

Outdoors

  • BBQ grill(s)
  • Picnic area

Spa

  • 2 treatment rooms
  • Massage - deep-tissue
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
You will receive an email from the host with check-in and check-out instructions
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 24 to February 4:
  • Water park

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Dogs welcome
2 per room (up to 60 lbs)
Pets cannot be left unattended
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per accomodation, per stay
  • Resort fee: USD 9.99 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 50 per person (approximately)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Onsite parties or group events are strictly prohibited
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
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Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
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Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
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Westgate Smoky Mountain Resort & Water Park Hotel
Westgate Smoky Mountain Resort & Water Park Gatlinburg
Westgate Smoky Mountain Resort & Water Park Hotel Gatlinburg

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 480 out of 991 reviews
5 - Excellent 48%
Rating 4 - Good. 229 out of 991 reviews
4 - Good 23%
Rating 3 - Okay. 136 out of 991 reviews
3 - Okay 14%
Rating 2 - Poor. 84 out of 991 reviews
2 - Poor 8%
Rating 1 - Terrible. 62 out of 991 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good except the roaches. After we killed 3. We were too grossed out to eat in the room.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. There was plenty of room. There was a store in property for any needs. There is a fantastic restaurant on the premises too. There was a trolley and shuttle to take you where you needed to go. The staff was super nice and friendly. The scenery and sitting area was just beautiful!
Stayed 2 nights in Oct 2021

1/5 Terrible

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The resort looked great at first but they had some construction. There was only 1 restaurant open and it was only in the evening. The marketplace was expensive, the zipline is one small line and the mini golf is small as well. They have 2 pools but the hot tubs were busy. The sky view one had a bar that was never opened and they are not monitored. They had 10 people and children in the hot tub hogging it while drinking alcohol from coolers they brought and smoking. They were very rude. We waited for over an hour and only got in for 10 mins bc some left to see a bear and came back. Our room was horrible I’m pretty sure there is black mold In the walls. When you showered water would run down the walls and flood the bathroom floor. The deco is super ugly like they picked up some pics at a garage sale and slapped them on the wall.
Stayed 3 nights in Oct 2021

2/5 Poor

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Liked how they had lots of activities. But room was not clean. Footprint? Or dirt? on a bedding we opened for our sofa bed. String inside of the shower. Bedding fit backwards. Noisy toilet tank that takes forever to fill up (like 2-3minutes). Not worth the price.
Stayed 1 night in Oct 2021

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We had a great family vacation in Gatlinburg but there were several fails at Westgate Smokey mountain reaort
Stayed 5 nights in Oct 2021