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"Staff were always helpful and available. Grounds are immaculately kept, if you need somewhere to relax in Diani can't go wrong than staying here. "

""Yes, the room was spotless. Housekeepers Clinton and Mohamed were very polite and provided excellent customer service. They cleaned our room and offered outstanding service." "

"Great"

"There was amazing air con every time we walked into the room we almost got to cold when we arrived the the room was spotless and also offer's to clean your room at any point during your stay the bar and all the restraunts were outstanding with amazing food and drink.they also had a lovely view overlooking the beach and you could go and enjoy a day on the beach then staff at Diani sea resort were absolutely incredible they always were up for fun in joyful way ,they were extremely kind and helpful and always put as much time and effort as they can with a positive energy they also go out of their way to make really fun activities for both adults and kids. Overall this place was absolutely AWESOME 👍"

"I definitely rate this property 1000/10! It was clean, cool, calming and the environment was welcoming and interesting with so much to do that you won’t need to step outside. I enjoyed spending time at the beach, pool, bar and dining halls. Did I mention that the staff were friendly and helpful? I can’t wait to visit again!"

"The staff are one of the biggest assets of this hotel. The are super friendly and helpful. We could not fault them."

"Lovely place for a couple of nights. Rooms lacking in comfortable chairs just to sit though. "

"We stayed for 11 days at Neptune Paradise, we had amazing time, room and bathroom has really good size, spotless clean thanks to our cleaner Mohamood, whole resort is very clean and well looked after, good variety of food, something for everyone, staff very friendly and helpful. No shops in walking distance, if you want to stay in this hotel, make sure you bring everything you need with you. Only negative thing is unfortunately the beach, big beautiful beach but you cant use it, as soon as you step on the beach you will be surrounded by bracelet ,safari etc sellers, even tho we said no multiple times they dont seem to understand and follow you everywhere you go, put us off from going to the beach. "

"Wow, wow, wow we have just rerurned and there is nothing that we can complain about with this hotel. The location is breath taking, the bungalows are gorgeous with everything you need, and more. Gorgeous linen, comfortable bedding, luxurious toiletries and more, more, more. Hotel grounds beautiful and so well kept by your exceptional gardening team, always smiling and there with a coconut of fresh flowers. The food is exceptional, always fresh and plenty to choose from and akwats served with a smile. Cocktails from the wonderful STANLEY are world class and I'm sure we will see more and more and Stanley and Collins ( another wonderful barman) continue to master their creations. I have to give STANLEY a special mention as nothing, and I mean nothing, was too much trouble and we spent evenings chatting and learned so much about his life and it added something very special to an already amazing holiday. My final special mention goes to beautiful Theresa, always smiling, asking about our day and dancing. From the second she saw us she welcomed us in with a warm hug and served drinks and fresh bitings. The whole team at Neptune Palm are incredible but Stanley and Theresa made our holiday unforgettable and we will be back to see them. If you are wondering whether to book....stop... just book and I can gurantee you will not be disappointed !!! "