Fountainhead-Orchard Hills Vacations from ￥276,666

Comfortable beds. Helpful staff.

The hotel was cleaned alright, but the facilities/rooms are not well maintained and although the staff was nice, they were not helpful. The air conditioning wasn’t working on our room (see picture: the AC unit wasn’t even installed properly) so we told front desk at around 5pm. At 2 am, it was still NOT working (on the middle of a heat wave). The front desk, different staff by now, told me to wait for 20mins. I’m not sure why because they didn’t have anyone to fix it. We ask for another room, but they said they didn’t have other rooms. As it got worse, over 85 degrees, we volunteered to sleep on the lobby because it was so hot in our room. Suddenly, there were 3 other rooms to pick from. Two of the rooms had broken door locks so we couldn’t use them. The 3rd room AC wasn’t working either but at least the fan was on, so it was a little cooler at 78, so we switched rooms. While we waited for over an hour in the lobby, we listened to other guests having similar issues: broken this, missing that, etc. We paid premium for this hotel for a terrible night. Also, we pre-paid in full, but the front desk charged us an additional money for the use of amenities (gym and pool) regardless of we using them. We are definitely not coming back nor we would recommend this hotel to anyone.

Beautiful space and wonderful staff

Helpful and Friendly staff; they let us check in early. Walkable and excellent location.

Hotel is VERY nicely decorated and maintained. The ambiance is nice and the hotel fragrance is great. It was easy to get in and out and park in the adjacent garage. The staff was friendly and the two restaurants on site had delicious food and drinks! Our room was renovated, cleaned and the beds with pillows were very comfortable! I slept GREAT and that doesn’t always happen at hotels. This was a RELAXING stay! There was a lounge chair and a desk chair comfortable enough for doing light work or an extra place for the kids to sit and eat. Only things for the actual room that I would add are to change out to fully blackout shades since the current shades did not fully cover the width of the windows so the moon and light shined through, redo the toilets because it seemed kind of small and slow to flush completely, plus the shower heads were new but someone forgot to put plumbers glue and it was leaking, label all the lights so that we know which ones to use for the individual areas, plus I would include slippers, robes, and area rugs since its luxury vinyl plank, and some plastic to go utensils. As far as amenities, the pool should be heated instead of just the room to avoid being cold. The area is nice because you can walk to some shops or drive to the nearby shops which makes the location very convenient. The room also had a lot of chargers just need your own cables. I’ve stayed here a few times and it’s always been a pleasure so THANK YOU!