Find hotels near Forum Shopping Mall, Kolkata

"Excellent service by staff all around, including reception, room service and support staff at breakfast. The property strikes a good balance when it comes to value "

"Breakfast was amazing everyday! Staff was phenomenal and very kind and extremely helpful, such as Sandip The room was always cleaned everyday and the staff was so sweet. It really was an amazing stay. Would return again! "

"9 out of 10. Everything is exceptional except 1 or 2 incident in relation to food hygiene. We stayed here 7 nights and hotel staffs been very helpful and friendly. Housekeeping staffsI Sujay, Krishna, Baban, bishu & prabitra fulfilled all housekeeping & cleaning requirements. Especially Sujay was top-notch & really helpful. Food was delicious including breakfast buffet, lunch buffet & in-room dining. Rahul, who attended us for all our needs, was excellent at his duty & very friendly. Tathagata , duty manager, helped us in many ways in terms of room preference etc, always pro-active, quick on decisions and customer oriented. Thanks to Tathagata for taking care of us when we checked-in late night after long flight. Raajdeep was really helpful. Staff Supriyo was excellent in lunch buffet. Only concern regarding Grand Pavillion breakfast /lunch buffet - staffs don’t follow hygiene norms (bare hands & no gloves), multiple food items left open in buffet however nobody from hotel management staffs bothered about it( multiple buffet manager allocated for buffet management but they were not so friendly / alert / proactive at all), seems under staffed in buffet to attend customer needs. It’s recommended to maintain hygiene so that customer can enjoy delicious items without any concern. We prefer ITC Royal over any other 5 star hotel in Kolkata for its amazing hospitality, spacious apartment option with wheelchair accessibility, friendly staffs at the entrance & excellent bellboys. "

"Rooms: were cleaned everyday Excellent Location: Walking distance to Gariahat shopping market as well as good halal restaurant (e.g. Mircha Masala)"

"We’re cyclists from Australia and have been travelling around the world on our bikes for 5 years. We received a wonderful welcome by the staff and everyone couldn’t do enough for us. The room was comfortable, the hotel itself had a great feel about it making us feel at home. The gym and spa were fantastic. The food was superb and so were all the wait staff. Everyone was super attentive to all our needs. Highly recommend this hotel and in such a great location too. "

"Great location, good rooms"

"While convenient for access to the city, the immediate area is not particularly pleasant. However, the hotel, while it provides all that is needed, is a little 'tired' as to its decor. But, the in-house 'pure veg' restaurant and bar is excellent, providing breakfast, lunch and dinner. The staff are charming, friendly and efficient. It may not be 5* but gets an A from me. "