The pool was closed and this was not advertised when reserving. This was a primary reason for choosing this hotel. Extremely disappointed.
Jolene
2024 年 4 月に 2 泊滞在
6/10 (普通)
Sabri
出張
2024 年 4 月 29 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I usually enjoy staying at this hotel but on this last trip the breakfast bar was cancelled for no reason. I asked the host about it and she said to read the sheet explaining that it was due to unseen circumstances. I then asked for a copy of my receipt and she gave me someone elses receipt.
Sabri
2024 年 4 月に 2 泊滞在
6/10 (普通)
Sabri
出張
2024 年 4 月 29 日
良かった点 : 清潔度、施設のコンディションと設備
the first morning there were only a few items at the breakfast bar and the second morning we all received a note that the breakfast bar was closed due to unseen circumstances with no explanation. I asked the host about it and she said read the paper. She wasnt very cordial. I've stayed at this hotel a few times and its always been a great experience, except for this one time. Would like some sort of discount for not having the free breakfast as advertised online.
Sabri
2024 年 3 月に 2 泊滞在
8/10 (良い)
Milena、LAFAYETTE
2024 年 4 月 28 日
Was good
Milena
2024 年 4 月に 2 泊滞在
6/10 (普通)
Maria
出張
2024 年 4 月 28 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
La recepcionista es muy poco amable, su actitud es descortés, alguien entró en nuestra habitación y la dejó sin cerar aparte usaron el baño, solo 1 día hubo desayuno pues los otros casi 2 hotas antes decían que ya no tenían suministros. Definitivamente no vuelvo
Maria
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Arthur、KELSO
2024 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel met all my needs and is in a safe area.
Arthur
2024 年 4 月に 2 泊滞在
2/10 (非常に不満)
Nadeesha
小さなお子様連れの家族旅行
2024 年 4 月 26 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at the hotel with kids for 3 nights. The breakfast experience was terrible. The first morning scrambled eggs and sausages were burnt and blackened. No jam or nut butter were available. Cream cheese and butter cans (one each to share with all guests) were available on first day but no cream cheese on second day. There was a bowl of what looked liked thawed and previously canned fruit mix that was even disgusting to look at. Bananas were available on first day and no fresh fruits were available for rest of the breakfasts. There were no utensils available and had to ask front desk to bring them. Only one side of the toaster oven was working. Room toilet was not flushing properly. The card reader at the swimming pool didn't work and we had to go out and come back from the front desk while wearing swimming clothes. Generally a run down property. This is the first time we had such a bad experience at Hyatt. It seems the staff and management are not trying. Will not stay there again.
Nadeesha
2024 年 4 月に 3 泊滞在
6/10 (普通)
Douglas
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Guest rooms need to be upgraded. Not one plug-in USB port in my room. Television in my room did not have all channels available. Remote did not bring up the Guide. At times did not work at all.