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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
8004 Winbrook Drive, Benbrook, Fort Worth, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 299 out of 625 reviews" "
Rating 8 - Good. 162 out of 625 reviews" "
Rating 6 - Okay. 71 out of 625 reviews" "
Rating 4 - Poor. 46 out of 625 reviews" "
Rating 2 - Terrible. 47 out of 625 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Stayed 2 nights in May 2024

8/10 Good

Takara

Stayed 1 night in May 2024

6/10 Okay

Casey

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service
Pet fee was not explicitly stated on my booking site and the room was not cleaned thoroughly prior.
Stayed 1 night in May 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service
.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ignacio, Odessatx

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot to lay your hat. The girl at the front desk on top of being beautiful, was very nice and helpful and always smiling. Good place I recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very helpful and kind. Nice and quiet. Breakfast was great and attendant was so nice. And there is a Cracker Barrel right next to the hotel. Great for dinner!
Stayed 1 night in Mar 2024

2/10 Terrible

Charles

Traveled with partner
Disliked: Cleanliness, staff & service
The coffee area in the room was filthy. We were provided only two tiny bits of rolls of toilet paper and when we asked for some more, the housekeeper glared at my husband. All coffee for the room was decafe. When we had to go to the front for regular coffee, the clerk gave my husband more decafe. He did not seem to know the difference. The front desk staff at check-in was not trained to handle booking the room for another night. He had to call his supervisor 3 times to complete the process which took 30 minutes of standing at the desk waiting. Overall very poor training of all staff.
Stayed 1 night in Mar 2024

6/10 Okay

Martha L

Business traveler
Liked: Staff & service
Good for a one night stay. When I arrived I had to wait for someone to check me in. While eating breakfast, staff had to address a displaced person to leave the property. Will stay at another property, next time. Not having some at the desk right away and seeing why I did in the morning was concerning
Stayed 1 night in Mar 2024

10/10 Excellent

dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Mar 2024

2/10 Terrible

Michael, tulsa

Stayed 1 night in Mar 2024

10/10 Excellent

fredra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Mattress was exceptional. Breakfast, the best I've had at a hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Lilie

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service
The drain in the bathtub was too slow draining but other there that it was fine
Stayed 2 nights in Feb 2024

10/10 Excellent

Cuauhtemoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Teresa, Vinton

Traveled with family
Property smelled a lot garlic. Key of room didn’t work most of the time.
Stayed 4 nights in Jan 2024

10/10 Excellent

Aracelly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Dec 2023

10/10 Excellent

Haymme

Stayed 2 nights in Jan 2024

6/10 Okay

Kristi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. Th location was nice because it was quite around the hotel but only 1 exit up was tons of shopping and places to eat. I wasn’t happy with the up keep of the place. Our room smelled moldy, the bathroom wasn’t very clean like the toilet and shower had some dirt and the ice bucket wasn’t clean at all. The indoor hot tub and pool was not working. One of the comforters was all torn up that was on one of the beds. The water would never get hot so we took lukewarm showers and with it being freezing outside all you wanted was a hot shower at the end of the day. The kitchen area was clean and the service was great. The kitchen needs a microwave though. If you wanted anything heated up you had to go back to your room and do it. We stayed 4 nights
Stayed 4 nights in Jan 2024

6/10 Okay

Annette

They do NO cleaning unless you stay longer than 3 nights so you have to ask for more towels. No Kleenex in the plastic boxes. Just ok
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Class for the Ft Worth Area
I had to stay each week for a couple months in Ft Worth for business. This is the best in the area for a two star type hotel. Indoor Hot tub and pool were nice. Gym has good equipment. Bed is the softest of all the hotels in the area and the breakfast is the best with a very helpful attendant that has been cited in several other reviews.
Stayed 3 nights in Dec 2023

6/10 Okay

Humberto

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I was not satisfied the covers were dirty A/C units where missing the nobs so really couldn’t change the settings so it was cold
Stayed 1 night in Jan 2024

8/10 Good

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk clerk was very professional and personable. Inside and outside of property were presentable.
Stayed 1 night in Jan 2024

4/10 Poor

Christelle

Disliked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Jasmine

Stayed 3 nights in Dec 2023

4/10 Poor

Yun

Stayed 1 night in Dec 2023

4/10 Poor

Ashley

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 11 nights in Dec 2023

10/10 Excellent

Jesus

Stayed 1 night in Nov 2023

10/10 Excellent

Tamalia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Dallas

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Stayed 1 night in Nov 2023

4/10 Poor

Leann

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Checked into room that wasn't clean and was promptly and friendly moved to another room but not before making sure it was clean. Seen some maintenance issues that need to be addressed, like grab bar needing to be fixed
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 3 nights in Dec 2023

10/10 Excellent

Meagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable comfort. Sweet suites.
The staff at comfort suites in Benbrook, Texas are top-notch. The breakfast is amazing and are very helpful and the place is really nice. I would love to visit there again soon.
Cool layouts.
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
The service was good just disappointed with the room that was given because we had a pet. Overall it was good but we will not be returning to a comfort inn.
Stayed 1 night in Dec 2023

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet in the overall hotel needed to be cleaned. Pool was over chlorinated making unusable
Stayed 5 nights in Nov 2023

8/10 Good

Richard

Traveled with family
Liked: Staff & service
I liked the bed which was very comfortable and the shower was good.
Stayed 1 night in Nov 2023

2/10 Terrible

SHIRLEY, Leander

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, I had several questions about the form they want me to sign. The employee at the front desk kept saying in a very rude tone, if you don't like it go stay someplace else. The 1st room he gave us was dirty, hair on the bed and pillows, the room and couch had stains on it. The spread had white powder coming out of it, when you touch it. The room and hallway did not smell clean, it smelled like pet odor. The 2nd room was nasty and dirty in the bathroom the previous guest used the toilet and it was not flushed. This room also smelled like pet odor. We went back to the desk to advise the desk clerk of the issues. He said if you don't like it you can go to another hotel. We asked for the manager, the manager is his son and he called him on the phone. We were advised that they cancel our reservation. This place is nasty and needs to be report to the health department.
Stayed 1 night in Nov 2023

10/10 Excellent

Glynda

Stayed 1 night in Nov 2023

10/10 Excellent

Dominique

Liked: Cleanliness
Stayed 3 nights in Nov 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a pet friendly hotel , which is fine for those who don’t mind a dog barking next door. Overall it was a great stay , breakfast was great and the staff was friendly. We would stay again .
Stayed 1 night in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great deal. Nice hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

kay

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The woman who managed the breakfast area, Eileen, was excellent. She was friendly, knowledgeable, and efficient. Give her a raise. She makes your Comfort Suites unique.
Stayed 2 nights in Nov 2023

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023