I had rented the Key Lime property and drove to the property to check in around 4pm. When I got there, there were other tenants there who hadn’t left the property. I didn’t get a call about a problem until after 4 pm saying they had to put me in another property and they called it an upgrade. Two houses next to each other a few blocks from my original property address. I couldn’t understand why I was notified so late if check out time is 10am. This so called upgrade was an older property with a ac problem already. They told me the ac person was coming the next morning. He did show up the next morning but only maintained the ac, he told us if something the ac had a problem, we needed to put a ticket in for that. The fact that my family had to be split was bad enough, but the one property ac wasn’t working properly and had a musty smell in it. Then on our second day, the one pool water turned green. They did send a pool guy out that day and we had to wait 4 hours for the water to turn blue again. Even though I couldn’t check into the upgraded property until after 6pm, I still had to check out today by 10am. I think I deserved at least an extra hour to check out.