2/10 (非常に不満)
Michelle
グループ旅行
2026 年 3 月 18 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
A man was at the check-in kiosk complaining about bed bugs in his room. We checked the beds and the room and saw nothing. We were travelling in a party of eight in four rooms. One of the couples found a cockroach in their room and took a photo of it and told the person "in" the computer kiosk and they told them there was nothing they can do. Also, I'm sure not having someone at the front desk, EVER and using a kiosk to check in with someone in some far away place is the way hotels are going, but there needs to be a human hotel representative there in person. One woman was complaining to the rep at the computer kiosk that they needed help because they paid for late checkout and they were told they needed to speak with someone at the hotel. THERE'S NOBODY AT THE FRONT DESK, WHO WAS SHE TO SPEAK TO? The place was being cleaned well, so I have to give the room attendants credit, but this hotel needs maintained. Broken overhead lights, cracked lampshades, vomit stains on floor, toilets missing lids. The breakfast was another story, not enough seating for the amount of hotel rooms. Runny waffle mix, making a mess when pouring. The elevator is out of inspection. This property needs to be evaluated for many items that need fixed. The pool was nice, so we literally were hanging out there all day. Came home and had to leave our luggage outside for fear of taking bugs home. La Quintas have always been our #1 choice, but this one does not live up to their standards.
Michelle
2026 年 3 月に 1 泊滞在
