Below is the message I sent on Friday to Property Management company with no response. Also, sent along accompanying photos of rental property condition as a reference.
I am contacting you to state my dissatisfaction with the poor condition of the room that we rented 806B. None of the pictures that are advertised pictures of this room indicates the poor condition. Consequently my stay here have not been pleasant. Please see the attached images as a reference.
Charles M.
2021 年 9 月に 4 泊滞在
10/10 (非常に良い)
Gilberto T.
2021 年 6 月 16 日
良かった点 : 清潔度
They should provide more shampoo and soup
The bar to hang towels was broken before we arrived, we informed it, but nobody came to fix it, but overall stay there was good
Gilberto T.
2021 年 6 月に 6 泊滞在
4/10 (不満)
宿泊されたお客様
出張, グループ旅行
2021 年 4 月 21 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
When we first arrived close to midnight, our room door was propped open by the safety lock. We could not get in touch with anyone from the property management company and you cannot locate a direct phone number for the front desk.
One washcloth and 3 towels were provided for 2 guests on a 4 night/5 day stay with no towel exchange to be provided per the property management. No extra toilet paper was provided either. We were unaware of this prior to arrival.
The front desk can only help with building issues as this is a privately owned place and everything else has to go through the property management company... which cannot be reached 24/7.
The A/C was not working properly the entire stay ranging between 73-76 degrees. The location was great with a 1 min ride on a shuttle to the beach. The balcony is very large with a beautiful view of the waterway. The pool was nice to sit and watch the boats pass by but they make you completely leave the area at 6pm sharp. Parking initially on site is very confusing as there are not any instructions once you enter the garage. Elevators can take a long time as the facility staff also use the same elevators.
If I were to stay here again, I would not go through a property management company.
宿泊されたお客様
2021 年 4 月に 4 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張, グループ旅行
2020 年 1 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A list of our horrible stay:
Bloody stained sheets
Dirty carpet stains
Dirty bathroom
Basic basic basic
Horrible dirty outside patio area
Vallets phone never worked
Front desk wouldn’t answer multiple times
Phone had no directory
Front desk couldn’t speak English
Horrible customer service in general
Restaurant closing early
Confusing hidden fees
Vallet didn’t speak one word of English
Pretty much a low level hotel with decent location
No maid service even for extended nights
Had to wash our own sheets
Left 2 days early and forfeited our money
宿泊されたお客様
2020 年 1 月に 9 泊滞在
10/10 (非常に良い)
Madison D.
2019 年 3 月 26 日
Hallandale Beach
The resort was very nice and clean. All the staff was very helpful!
Madison D.
2019 年 3 月に 4 泊滞在
10/10 (非常に良い)
LarryD
カップルで旅行
2019 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This Property was terrific! Everything was just perfect., the view, the staff, and the clientele was so very friendly. My wife and I will surely come back. Thank you for recommending this wonderful facility.
LarryD
2019 年 3 月に 8 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 3 月 12 日
Clean, organized, looks as it does in the photos.
Very kind and helpful staff. I enjoyed my stay!
宿泊されたお客様
2019 年 3 月に 7 泊滞在
8/10 (良い)
annette f.
2019 年 3 月 11 日
The location is the best part
Good enough room. Huge building with very very slow elevators. Pool is good and clean. Staff is very helpful. We needed some service the the room and no one came that day. You cannot contact the front desk with room problems since you are staying through a private owner. The walk to the beach is 6 min and the beach was perfect. Small, quiet, one restaurant, one bar, public bathroom. It was a wonderful beach.
annette f.
2019 年 3 月に 3 泊滞在
8/10 (良い)
David P.
2019 年 3 月 8 日
Perfect
Near to the Beach and supermarket
David P.
2019 年 3 月に 4 泊滞在
8/10 (良い)
Jim L.
2019 年 2 月 14 日
As advertised
Property pretty much as advertised and good location for that area. The elevators were slow - so plan accordingly - especially at check-out.
Jim L.
2019 年 1 月に 3 泊滞在
8/10 (良い)
HORACIO M.
2018 年 11 月 5 日
Good place to stay, can be great if the owners include parking and cleaning at the unit rented
Personal at the resort very friendly, nice place, probably will come back another time
HORACIO M.
2018 年 10 月に 11 泊滞在
8/10 (良い)
marc k.
2018 年 10 月 14 日
All good
All good no complaints
marc k.
2018 年 10 月に 7 泊滞在
6/10 (普通)
marcelo de n.
2018 年 1 月 12 日
hard on your patience
Friendly staff, location and shuttle to the beach are the good points. Room ok but not really comfortable for four people for an extended stay. However, elevators are a big issue. There are only two to serve a huge building and no service elevators which means that groceries, luggage and shopping go in with you at all times not to mention the cleaning staff with all their equipment. We stayed for 14 nights and the surprise was when the elevator came in less than 5 minutes. Usually it would take us 10 minutes average to take the elevator. So, unless you’re a very patient person, or don't mind using the stairs, this is not the place for you. Another issue is the valet parking which is mandatory and because of the amount of people coming and going it turns to be a big hassle on the driveway. The garage is an excelent space and if we could park ourselves it would make a big difference on our level of patience but unfortunately it is mandatory to use the valet parking.