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"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"Parking was easy, a big lot right on the property. The bathroom and room were spacious. Staff were super sweet and friendly. Breakfast was plentiful: scrambled eggs, fruit, deli meats, breads, sweets, juices and made to order coffee. The room was warm and no temp control in the room- that was the only negative but we would stay here again. We walked down the hill to an excellent restaurant with seafood dishes. "

"Stayed for one night, room was spacious and well equipped, comfortable bed and great shower. Beach restaurant was excellent food and service. All staff were friendly and efficient."

"The hotel was very pleasant. We stayed in a suite and it was very nice. There was no television in the lounge which was weird, only the bedroom. The parking was confusing as you have to park outside of the town and walk in, not a bad walk but if we did not call reception we would never have figured it out. We booked this hotel for the spa but unfortunately they told us we could not use the services, including hot tub or sauna, after a long italian trip we were really hoping for that, as it is advertised as a spa resort, that was disappointing. Overall a beautiful town and nice hotel."

"Clean hotel "

"Fantastic stay in a wonderful location. We will definitrly be back! "

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"Everything Okay "

"This is a corporate hotel for sure. Which means things just work! Everything I needed for a quick overnight drive break. We got in late and they were still willing to serve us dinner on a Thursday night at 10pm it was very kind of them. "