Excelsior Estates Vacations from ￥601,213

Location is nice and close by to some awesome spots. Unfortunately our room was pretty dirty, tons of hair left in the shower, and the room was just super deteriorated from time. There are not many amenities, and they're a hotel that tacks on extra service fees to make their rooms seem cheaper. You can definitely get a nicer hotel for the sane price.However, that being said the staff was all very friendly and welcoming.

Overall was a fine stay. Room was decently clean but had noticeable dirt and some grime in different corner areas and in the bathroom. The lobby is very small and breakfast time is packed. There's often not any room to sit during breakfast except outside so if it's cold you're out of luck unless you want to bring the breakfast back up to your room. Lobby was pretty dirty as well. You can absolutely get better for your money in the city. I would not recommend, I've had much better experiences with other hotels in the city. Window was also broken to where it opened fully past a safe opening. We were on the 11th floor and thankfully we didn't have any kids with us or there could have been a terrible accident. I think if this property started paying more attention to detail it could be a much better experience. 5/10. Would not recommend.

Staff was so kind and helpful. By far surpassed my expectations, from reception staff to cleaning staff. They were all so kind and approachable. The room itself was very clean, again surpassing my expectations.

Great coffee and pastries as well as sandwiches.

Definitely more ideal for the business traveler rather than families (The rooms themselves were a little too small for family travel, and we'll be sure to take note of that size when booking future rooms) The room we got was leaking water in the bathroom and kept us up for the first night. To the staff's credit, they moved us to another room, but the front desk clerk barely showed any human traits of concern or empathy as she was doing it. The keycards weren't the best quality for us (or some of the other travelers) and caused issues in the elevator. We did not take part in Breakfast since it was an exorbitant additional charge - It was far cheaper (even by NYC standards) to just eat at one of the dozens of places around the block. The central location in Manhattan was a great convenience though, so I would give credit for that.