Bad Hotel customer service at Fredrico palace Enna
Very unfriendly receptionist. After long drive to get there we were treated badly. We asked for information about sightseeing in Enna and were bluntly told they had none. They told us nothing about facilities at the hotel and just handed us keys to the room. It was an empty hotel and they gave us room under their kitchen which was noisy and kept us awake for the two nights we were there. We asked to speak with the manger to complain but never got a response from him. Breakfast was poor as we could not even get eggs as they said there was none left. I would not recommend this hotel if you want good customer service they have no idea how to treat their guests well! The shower has black mould all around the base and was not clean. This hotel spoilt our trip to Sicily!
宿泊されたお客様
2021 年 10 月に 2 泊滞在
8/10 (良い)
Lorenzo
出張
2021 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ottima scelta ad Enna
Ho soggiornato in questa struttura per 6 notti di fila durante un lavoro su Enna, Camera spaziosa con balcone. Bagno discreto, cabina armadio generosa.
Servizio lavanderia eccellente.
Servizio Palestra discreto, aggiungerei qualche manubrio e una panca piana con supporto per sbarra.
Colazione buona, sarebbe ottimo aumentare la scelta del salato, per esempio uova strapazzate.
Lorenzo
2021 年 10 月に 6 泊滞在
10/10 (非常に良い)
Valentina
2021 年 9 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Valentina
2021 年 9 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2021 年 8 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
宿泊されたお客様
2021 年 8 月に 2 泊滞在
10/10 (非常に良い)
Francesco
出張
2021 年 2 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Francesco
2021 年 2 月に 2 泊滞在
10/10 (非常に良い)
Roderic
2018 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Enjoyed our stay
We’re there for one night and it is a first class hotel. Just out of town with a beautiful view of the countryside. Lovely large room with a great bed and English tv channels. Only downside was we could barely hear the person next door snoring. Too bad but not loud enough to bother us.
Roderic
8/10 (良い)
宿泊されたお客様
2018 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice hotel. Clean and very Spacious room. However, not the best location. It was difficult to find even with a GPS. Overall, very nice.
宿泊されたお客様
2018 年 4 月に 2 泊滞在
2/10 (非常に不満)
laura、bologna
2018 年 3 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No
Parola d’ordine è no. Non ho neanche potuto fare la doccia
laura
2018 年 3 月に 3 泊滞在
10/10 (非常に良い)
ryu、seoul
2018 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
에나 시내에서 조금 떨어져 있으나 차로 이동은 편함
아웃렛에서 정말 가까운 위치에 있다.
20분정도 걸리니 쇼핑하고 오기에 적당 에나 시내 와는 거리가 좀 있음
ryu
2018 年 3 月に 1 泊滞在
6/10 (普通)
Salvo、milano
2018 年 1 月 9 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Albergo grazioso
Servizi non equivalenti alle stelle dichiarate dell’hotel . Colazione molto scarsa , il personale della reception non accogliente ma scocciato . Il centro benessere noioso.