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Hotel Arbre de Neu

3.0 star property
Skiers find mountain bliss with direct slope access at Hotel Arbre de Neu, where adventure meets comfort in a perfectly positioned mountain retreat

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Hotel Arbre de Neu offers ski-in/ski-out access in a mountain setting. Travelers enjoy modern amenities, a relaxing sauna, and on-site dining at the restaurant and bar/deli. The hotel's strategic location consistently earns positive reviews from guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Breakfast available
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About this property

Hotel Arbre de Neu

  • Hotel near Caldea Spa
  • You can look forward to a terrace, a sauna, and a restaurant at Hotel Arbre de Neu. Hit the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. Stay connected with free in-room WiFi, and guests can find other amenities such as a snack bar/deli.
  • You'll also enjoy perks such as:
    • Continental breakfast (surcharge), snow sports gear, and free newspapers
    • Tour/ticket assistance, outdoor furniture, and smoke-free premises
    • Concierge services and an elevator
  • Room features
  • All guestrooms at Hotel Arbre de Neu feature comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
  • Extra amenities include:
    • Bathrooms with showers and hair dryers
    • 24-inch LCD TVs with digital channels
    • Wardrobes/closets, heating, and housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 2 to 15 for adults, and EUR 2 to 15 for children
  • Housekeeping fee: EUR 15 per day; may vary based on length of stay
  • Laundry fee: EUR 11 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel Arbre de Neu pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Hotel Arbre de Neu doesn't offer parking.

What time is check-in at Hotel Arbre de Neu?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Arbre de Neu?

Check-out is at 11:00 AM.

Where is Hotel Arbre de Neu located?

Set amidst the mountains, this ski-in/ski-out hotel in Encamp is within a 10-minute walk of Funicamp Ski Lift and Engolasters Lake Trail and close to winter sports such as snowshoeing. Engolasters Lake-Les Pardines Path and Church of Santa Eulalia d’Encamp are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

9.0

Amenities

10

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 2 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

Reviews

Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un accueil formidable, avec le sourire , trés pro

Très bien placé, à quelques km d'Andorre la vieille, et 2mn à pied des télécabines de la station de ski. Hotel familial, avec un accueil super chaleureux, avec le sourire d'un couple charmant et professionnel. Très confortable, ambiance sympa & chaleureuse. Nous vous le recommandons
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel. Stephan super atento y las indicaciones q nos dio para entrar despues de las 20 h super detallado.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020