Elmo's Pup Park

Romantic and charming stay with friendly and welcoming staff

It was aesthetically a nice place and part of the team was responsive, the trouble was that tithe room presenting so may needs for me to request help. The room while nice overviewed a layer of roof and looked across directly into a working kitchen. The blackout shade would not close, so I had to call for help. The tv would not turn on, there were no batteries in the remote, they came and gave me batteries. On the second night the door would not unlock. I went for a new key, still wouldn’t work. I had to go back down to let the staff know and call engineering to replace the battery in the door so I could go in. That night I spoke to the front desk about how may issues I was having, they said they’d have the manager contact me, the never did. In the morning I went to check out, the person asked me how my stay was, I said honestly I had hoped it were better. They said, I’m sorry and moved on. No follow up questions nothing more. I accepted the stay because it did locationally meet my needs but would have preferred doing less work to make the stay work.

Wow! The staff was incredible!! There was an issue with the keycard entry on our door which meant we needed to change rooms. It could have been frustrating and put a damper on the weekend but the staff went well out of their way to make sure our stay was enjoyable. Anita, Samson, Carla and Darin were incredibly kind, helpful and welcoming. It was a very refreshing change from customer service these days! Our room was clean, comfortable, and the amenities were great! My kids loved the pool and the full-sized indoor basketball court! What a hit! We will definitely be staying here again. Thanks, Hyatt staff!