Ellis Brook Valley Reserve

Initial booking of hotel was great. Good response and gave us a disabled park near lift. Then reception booked us into a room with no grab bar no toilet with grab bar even though the rooms was advertised as having them. The toilet leaked and smelled really bad. It had a massive amount of silicon around the s bend so had been fixed many times. The lounge chair had no spring left in it you sat on hard floor basically. The view in booking had foliage. We had concrete pylons and a freeway. It was nothing like advertised room. The bed was comfortable .I would not stay in this hotel ever again

Good location, staff are excellent and friendly, comfy bed.