エル ジャルダン デル マール ツアーとアクティビティ

I specifically booked the expensive suite because having a bathtub was very important to me. The reservation confirmation even clearly stated “(BATH TUB).” However, when I checked into the room, there was only a shower. I asked if I could be moved to another room with a bathtub, but I was told that no such rooms were available. When I asked why, the staff tried to avoid responsibility by suggesting that Expedia had made a mistake. Regardless of whether the error was Expedia’s or the hotel’s, I paid for a room that was advertised as having a bathtub and did not receive what I had booked. To make matters worse, the room was not very clean, and despite staying for two nights, housekeeping forgot to clean my room. When I returned late that evening and reported the issue, I was simply told that the housekeeping staff had already gone home. Overall, this was a very disappointing experience, and I will never stay at this hotel again.

Clean room, cleaning staff needs to stop knocking on the door at 8am or 9am when check out is at Noon. This is the third time this has happened at this hotel.