2/10 Terrible
Alison E.
Oct 27, 2022
Disliked: Cleanliness
Proceed with caution! Property neglected and For Sale. Host blames previous holiday makers!
Having travelled to Almerimar for many years we were aware of this complex, so starting with the positive this was the best thing about the accommodation.
I was nervous when 2 days before we travelled I had not received any notification regarding the key collection process. After contacting the host I was given a contact (Sara). Our flight was delayed by 50 mins, so when landing I messaged Sara to let her know. She suggested she meet us the next day as we were late, but fortunately she was there when we arrived. She seemed somewhat impatient, talking on the phone & keen to leave.
The accommodation was not as was described on Vrbo’s site. There was nothing luxurious about it! It was described as having a terrace, one of the reviews described a family of 4 sitting outside everyday and enjoying the sea views. I am not sure how, as the terrace didn’t exist, it was more like a Juliet balcony with room for 2 people to stand on. The view was of a car park, with the sea in the distance and wasn’t the view that was shown in the photos. The place was FILTHY! There were hairs in clumps on the floors, window frames were black, even the inside of the plug sockets were black. The kitchen had not been cleaned, the sofa had food in between the cushions, there were holes in the concrete floor in the middle of the lounge area, the upstairs shower didn’t work, the mechanism in one of the shutters was broken and the bed downstairs (my 80 year old Mother’s room) was a futon style, wall to wall so she would have had to climb onto to it from the bottom. There was no air conditioning in this room (the description stated all rooms were air conditioned) The bed sheets were nylon! As soon as we arrived I contacted the host to say that the property was not what we had expected from the website description & certainly wasn’t worth the amount of money we had paid. Within 3 hours we moved out & rented 2 other properties in the town (no 3 bedroomed properties available) at a cost to us. I negotiated for a partial refund and ended up spending most of the holiday in dispute. Eventually Vrbo agreed to refund their fees & negotiated with the host on my behalf. He agreed to refund 10% when we handed back the keys. He reneged on this offer & there was nothing we could do. He blamed previous tenants & accused me of wanting a cheap holiday. I have photos to support my claims & have found similar reviews to mine on other sites. Do your research on this property. Avoid at all costs!
Alison E.
Stayed 14 nights in Aug 2022