El Cope National Park

Breakfast was great

We only stayed for one night but had a great overall experience. Staff were very helpful and courteous. The hotel amenities were high quality and our room was very clean. The only "con" to report is that the hotel could use a little TLC in some areas.

-Check in lines are long,they have a very confusing reservation processing system. - Ciao restaurant, the host is very slow and forgetful, food took a very long time to receive and it wasn't that good - 24 hrs Room service don't answer and when you call back the phone is off the hook, and you can't locate them in person and the staff will not share their location. - the mini fridge in my room didn't keep my food cold it just stayed hot and also there's no microwave to heat your food - I fell inside the bathroom shower and hurt myself, there's no bars inside the showers to hold on to and I'm still taking meds to ease my pain. Overall i will not stay there again, there so many other hotels in the area