Find hotels in El Arenal from ￥5,797

"The room very clean and comfortable and all the staff were nice and polite."

"No usamos el restaurante del hotel."

"Very nice hotel"

"Great place!"

"Very good. Great stuff very friendly. Will be back "

"Desk staff were very friendly, professional and always willing to assist with any questions. The restaurant offered a good buffet for breakfast with unique Mexican cuisine options...nice! Our first night there, the shower was clogged...we called the front desk and a team was dispatched immediately. They came in about 10 mins and repaired the issue; fantastic service. Only recommendation I would share is to vaccum the carpet better. I kept find long hairs all throughout...wasn't mine as I don't have long blonde and gray/white hair. Besides that, hey...really beautiful hotel located in a perfect spot with a shopping mall merely a few steps away. 👍 "

"Very professional and courteous staff, go the extra mile to be accommodating, I’m a global traveler and this is my favorite hotel anywhere in the world "

"Staff was courteous and helpful. Room was clean except for the shower. There was slippery yellow area around door stop on shower's floor. I reoorted it once but was never clean during my stay. I've encounter same cleaning issue in my previous visits. Over all, room is always spacious and clean. "

"Excellent stay at Hotel Velvet Plaza. The room was spotless, spacious, and very comfortable, making it easy to relax after a long day. The staff was extremely courteous and professional, always willing to help with a smile. The location is convenient, and the amenities were well maintained. Overall, a great experience from check-in to check-out. I would definitely stay here again and highly recommend it."