2/10 (非常に不満)
Ricardo
小さなお子様連れの家族旅行
2025 年 7 月 31 日
Terrible check-in experience requesting me to pay the fee that I already paid and was discounted automatically from my card by booking the room via Expedia. Disrespectful desk staff kicking me with my family out if I wasn’t able to pay, until the manager came to say sorry and that it was already paid, and then gave us access to the room. Horrible experience since the staff don’t know their own procedures and information they share with Expedia. Even when I requested to talk with the manager the staff told that she doesn’t care about the manager because she was leaving the f.. job this month. So another reason she had to give very bad service to customers.
Ricardo
2025 年 7 月に 2 泊滞在