I've stayed at many Vrbo’s and this is the first time I felt inclined to leave a negative review. *I would highly recommend googling reviews of its management company Vacasa prior to booking this house.
Pros: The deck and yard are awesome, the shed is stocked with outdoor gear, the home is spacious and beds comfortable. The house is close to lovely downtown Edgartown.
Cons: The house is in need of a deep clean, updating, and fixing everywhere. They’ve let the house go and don’t take the time to fix any issues that are bound to arrive in a rental. I would describe the cleaning that was done as very rudimentary-there were various splatters, dust/dirt around the edges, dirty baseboards and ledges, filthy kitchen floor, dirty tiles/walls in bathroom, behind the toilet, in the kitchen etc. Some dishes in the kitchen were dirty and needed to be re-washed. To top this all off we found mouse droppings throughout the house. (To be fair Vacasa did offer to have pest control come out when we reported this, but it was our last full day there and we didn’t want the inconvenience of finding dead mice.)
Half of the shades in the master bedroom are missing and are just covered by sheer curtains-the shade bracket is there but nothing is installed. Because of this we couldn't sleep in the master since the room would be illuminated at 5am sunrise. The towel rack in master bath fell completely off the wall (also reported in prior reviews and not fixed) and the shower leaks a puddle into the bathroom. The Smoke Detector is dangling by wires off the ceiling in one bedroom.
The Kitchen has a funky smell as stated in prior posts, and it would be helpful to get a garbage can with lid. The grout is black and in desperate need of a cleaning/redo as well. They need to take time to fix things that are broken, lightbulbs that are out, drain in sink in master bath is slow, bloodstains (?) on bedspread, mirrors and drawers/handles/faucets broken.
We shared many of these issues with Vacasa on the first day and they said they’d forward to the local team which I never heard from. They’re great at texting you pre-written “sincere apologies” but not good at actual remediation. I also tried to reach my local contact via email with a couple questions prior to our trip and never heard back.
For the amount of money that this place is per night, the $350 cleaning fee and many other fees, I would expect much much more.