Eden Pines Vacations from ￥94,904

We liked the property. We didn’t spend much time in the hotel room we were out and about most of the time so all we needed was a nice place to sleep. The rooms are small, but cute. The hotel amenities are basic. The hotel has a lot of architectural charm. It’s a little bit of a walk to the beach, but not a big deal. The staff was very pleasant. Overall we had a good stay.

Beach experience is top notch and Cafe Inez is amazing!

Hotel is a great location for shopping and eating at the Brickel city center. 2nd floor off the elevator puts you right in the center. Things I didn’t like was the weird elevator to rooms or floors to access other areas of the hotel. Terrible. To get into an elevator You need a wood key card(which half the time didn’t work) to get around, there are no floors or buttons for floor numbers or areas in the elevator. There’s a picture screen outside you must tap which will only allow you access to your floor and maybe a restaurant floor, swimming pool level and maybe the roof top bar if it’s working that moment. Without that temperamental wood card you could get stuck somewhere, even on the floor of your room. Maybe you can get to the lobby if you keep pressing the lobby icon on the screen. I guess they have this weird setup for security, but it’s a bad feature to the hotel in my opinion. The swimming pool area is tight and not necessarily kids friendly. The food at Quinto is very good, but everything is pricey. Just about every where and for everything a 20-22% service charge is added to your bill (for your convenience 🤔) they say. Then they bring you a check with a line for additional tips!) it’s a turn off in my opinion but I guess they are making sure they get their maximum tips for their workers. Rooms are small, beds are small, and area is a little noisy. Yet staff is very friendly and helpful.

Love the view from our balcony! Rooms were clean and bathroom was spacious. However, lighting could be a bit brighter for us women getting hair and makeup ready. The front desk staff can seriously improve their demeanor. I called them twice and they were dry, monotone, not warm or jolly at all. The day of checkout I walked up to the desk to the 2 girls there talking. I greeted the one who was actually working the desk and asked my question. She didn’t bother to greet me at all or much less smile. Felt as if I was interrupting their conversation with her facial expression. No customer service skills, smh, she is the biggest reason for not giving 5 stars.

Rooms were nice and clean and it was easy tog eat places however there are zero breakfast options on weekends starting at 10:30. For a city like Miami where many wake up later and are wanting to eat brunch around that time, it surprised me that the only suggestions the front desk suggested were to do grab and go from a cafe in the hotel or to leave the property. For a hotel of this caliber, all of your restaurants should not be closed at the exact same time leaving your guests trying to figure out what to do next. In room dining even said we couldn’t order because they were “backed up”. Next time I will stay at an actual luxury hotel for a better experience