Echo Lake

Excellent location to Faneuil Hall! The Hotel needs work. We ended up switching rooms because the AC didn't work and the water faucet didn't work. The second room had holes in the curtain, and was missing artwork over the desk. The room desperately needs renovation and updated. The white sheet had a stain, and the glass bathroom pocket door was filthy. The front desk never answers the phone so you have to go down to speak with them directly. The area is heavily trafficked with tourists, but the area is GREAT! So, thats expected. This was my second stay at this hotel and there have been no updates to the property that I could tell. Aging and buckled wallpaper and overall needs some updating and maintenance. With the location of the hotel, they can get away with these needs. Will I stay there again? Yes, the location is the reason. I would like to compliment the restaurant there, and the bellman. Both were top notch!

Best hotel in Boston without question! The staff are exceptional, very friendly and attentive. The masseuses at the spa, especially (I believe her name was) Paula are very skilled and helpful with sore muscles and joints after traveling. La Padrona, Amar, and The Long Bar all have delicious food. I will definitely be back!

There was a mouse in our room. Our room was next to a concert hall. It was so loud that we had to go downstairs until they were finished.