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「NOT PET FRIENDLY EVEN THO WHEN I BOOKED MY ROOM IT SAID PET FRIENDLY THEY ARE NOT! This is FAULSE ADVERTISEMENT AND THIS IS ILLEGAL!! I DID NOT STAY THEY DENIED ME THE ROOM AND WONT REFUND MY MONEY!!! And my “pet” is ESA THAT YOU CANT DENY!!」

「The only good thing about this hotel was the breakfast. They made sure everything stayed fully stocked right up until 10:00, which I appreciated. Other than that, I would give this place a 0 if I could. The entire hotel had a strange odor, but the second floor where we stayed smelled strongly of human and animal urine as well as marijuana. Our room had an overwhelming smell of pet urine that was impossible to ignore. It was so bad that I couldn’t wait to leave. I would rather pay more...

「Great Staff, clean rooms plus basic but very good hot breakfast 」

「Great. Will be back.」

「I had one of the worst travel experiences of my life at Hotel Lorenzo. I prepaid over $500 for a 3-night stay because I was traveling to Texas for an important skincare conference. After losing my wallet during my trip, I no longer had my physical credit card with me, but my room was already fully paid for in advance. When I arrived around 10 PM, the staff refused to let me check in because they required a physical credit card for incidentals. I explained multiple times that I had nowhere else...

「Great service courteous」

「Hot tub was hot. Staff was great」

「The room was clean and check in and check out were easy.」

「 まずフロントの対応は悪かった。２ベットの4部屋で予約していたにも関わらず、すごくチェックインに時間が掛かり、まして１部屋は１ベットで、説明しても無理だと思いやめたが、予約と違うのは遺憾である。」

「This was a very minimalist place. No hand soap by the sink. They said to use the shower gel. Then outside their control the power went out in middle of night due to storm. We had no hot water and no lights in stairwell to get down 4 flights of stairs and I'm pretty certain this is a fire code violation. The weather is outside their control and now they are refusing any kind of remediation!! No concern whatsoever. They are blaming the city of Madison. Baymont will continue to hear from me.」

「The mattress and the sheets were not cleaned at all. They were all stained.」

「Hotel was well maintained and quiet even though it was full. Very close to city and the city.」

「Clean facility; room was clean and well maintained」

「Pool but no water in it. Broken toilet paper holder. Hair dryer not hung on wall. No chairs to sit on in room.」

「Fresh and safe.」