Our experience at Cela Boutique Hotel was, unfortunately, extremely disappointing from the moment we arrived.
We arrived late at night as a family of three – myself, my partner, and my 14-year-old child. Upon arrival, there was no receptionist or member of staff available to welcome or assist us. The only person we saw was a man sleeping across two chairs near the breakfast area.
I had specifically booked and paid for a Junior Suite, which was the most expensive room option available at the time of booking. The room was small and cramped, with the single bed for our 14-year-old placed directly against the double bed, leaving very little space between us.
The room was also extremely hot when we arrived, and nothing had been prepared or switched on in advance to make it comfortable for arriving guests.
The booking advertised a city view. I have attached photographs of the actual “view” from our room: a parking area, buildings and numerous cables and wires. Calling this a city view is, in my opinion, highly misleading.
Noise was another major problem. We experienced significant noise, alarms and other disturbances during the day, evening and, most frustratingly, throughout the night.
During the two days we stayed at the hotel, we were repeatedly unable to find anyone at reception. There was no receptionist present when we arrived, when we needed assistance, or when we eventually left.