The Royal Hotel

Property class: 3

Choose dates to view prices

At The Royal Hotel, you can look forward to a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a facial, a body wrap, or a body treatment. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥6,923
￥7,962 total
includes taxes & fees
Oct 27 - Oct 28

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View

A hotel room with a bed, bedside tables, a desk, a chair, and a mirror.

Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View

7.0 out of 10
Good
(2 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

A high-rise building with multiple floors, large windows, and a flat roof with solar panels.

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, 2 Bedrooms, Non Smoking, City View

A hotel room with a bed, a wooden cabinet with a television, a chair, and a wardrobe.

Family Suite, 2 Bedrooms, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Suite, 1 Queen Bed, Non Smoking, Harbor View

A four-poster bed with white linens, a wooden desk with a telephone and lamp, and a chair with a patterned cushion.

Executive Suite, 1 Queen Bed, Non Smoking, Harbor View

  • Harbor view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Durban Central Business District, a neighborhood in Durban, The Royal Hotel is in a shopping district and near theme parks. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Durban Beach and Umhlanga Rocks Beach. Durban Natural Science Museum and Durban City Hall are also worth visiting. Discover the area's water adventures with kayaking, snorkeling, and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Durban travel guide
Map
4001, KwaZulu-Natal, Durban, 267 Smith Street

What's nearby

  • Durban City Hall
    2 min walk - 0.2 km
  • Playhouse
    2 min walk - 0.2 km
  • Harbour
    3 min walk - 0.3 km
  • Workshop Mall
    7 min walk - 0.6 km
  • Durban International Convention Centre
    10 min walk - 0.9 km

Getting around

  • King Shaka Intl. Airport (DUR)
    34 min drive

Restaurants

  • Crystals Sanwich Man
    11 min walk
  • Roma Revolving Restaurant
    8 min walk
  • KFC
    9 min walk
  • Baobab cafe
    15 min walk
  • Wimpy
    7 min walk

About this property

The Royal Hotel

  • Hotel near uShaka Marine World
  • A terrace, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at The Royal Hotel. Treat yourself to spa services, such as a facial, a body wrap, or a body treatment. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
  • Other perks at this hotel include:
    • An outdoor pool
    • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
    • ATM/banking services, a 24-hour front desk, and a porter/bellhop
    • A banquet hall, wedding services, and multilingual staff
  • Room features
  • All 206 individually furnished rooms offer thoughtful touches such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
  • Extra amenities include:
    • Bathrooms with separate tubs/showers and free toiletries
    • 42-inch flat-screen TVs with satellite channels
    • Wardrobes/closets, daily housekeeping, and phones

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A hotel room with a bed, bedside table, and a mirror on the wall.
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  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.2 out of 10, Very good, 471 reviews
The price is ￥8,458
￥9,739 total
includes taxes & fees
Oct 26 - Oct 27
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Frequently asked questions

Does The Royal Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Royal Hotel?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at The Royal Hotel on Oct 27, 2026 start from ￥6,923, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Royal Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for ZAR 60 per day. Limited spots are available.

What time is check-in at The Royal Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Royal Hotel?

Check-out is at 11 AM.

Does The Royal Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 450 per vehicle applies.

Where is The Royal Hotel located?

Located in Durban Central Business District, this spa hotel is steps from Durban City Hall, Durban Natural Science Museum, and Durban Art Gallery. Farewell Square and Playhouse are just steps away.

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Reviews

The Royal Hotel Reviews

7.4

Good

7.8

Cleanliness

6.8

Location

7.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 74 out of 260 reviews
Rating 8 - Good. 83 out of 260 reviews
Rating 6 - Okay. 58 out of 260 reviews
Rating 4 - Poor. 21 out of 260 reviews
Rating 2 - Terrible. 24 out of 260 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time room was clean and tidy, it is near shops and it is a safe place to visit.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and rooms are kept clean
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For walking around during the day, this might be the best location in Durban. At night, not so much, and there are dodgy parts on the way to the Golden Mile. However the room was great, the breakfast sensational, and the staff could not be kinder and more helpful.
Stayed 2 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

No Airconditioning or Openable windows

Beautiful architecturally, however, the rooms do not have air-conditioning or openable windows. Bed was comfortable and linen clean. check in was quick and easy, however, parking is an additional cost and separate to the establishment, so plan for a 5min - 10min to get to your car.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine hotel, good people, needs better internet

This is a hotel in the heart of downtown, with a fine staff and sizable, comfortable rooms (perhaps a bit dated). The breakfast has quite a good variety of dishes. The room has a mini-fridge, which is a valuable amenity. This hotel offers excellent value for money. The one big fault of the place lies in the internet. It was usually not reachable in my room, and even when I went to the lobby for a good connection, Windows refused to connect to it because their system uses a long-outdated security protocol. (Android did work, but only in the lobby.) If you're staying downtown, you're probably in Durban for business, not tourism, and an up-to-date functional internet with a decent signal is absolutely essential.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay

I liked the big room,and 19th floor was very quiet.Friendly staff who always assist you.Great breakfast and dinner.Iron station is available at 9 and 15th floors. iNo 1. I disliked the fact that the TV channels are controlled at T V room, No 2. the aircon is controlled at 1 place nd if switched on it will be on for the whole hotel,i was disappointed. bcz i could not have the aircon in my room.. No 3 There are no microwaves to warm food in the floors,you must take a lift from 19 th floor to go and warm your food at the ground floor in the coffee shop,i suggest they shoud have the microwaves in the ironing stations which are situated at 6th and 15 th floors
Coffee station
Bed
2 sofas abd a table
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The staff was incredible. The breakfast and dinner buffets were very good with lots of options. Biggest issue is that even though it is a non-smoking hotel there is cigarette, cigar, and pot smells coming from the rooms vents even though the circulation is off. I even switched rooms because of the smell into my room, but it really didn't matter even though it was on a different floor from my original room. Thankfully my second room had a window that could open and I was able to keep the room aired out, but it still smelled of smoke. In other hotels the people who smoke in rooms are fined and removed from the hotel. Also, having the exhaust fans pulling air out of the rooms would keep it from circulating through the vent system because my vents were definitely not on. Even bought a fan at Clicks to help cool the room down for comfortable sleeping.
Stayed 8 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always so convenient to stay at the Royal
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful. Friendly staff.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and spacious.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Above and beyond great experience , staff is fantastic.
Stayed 8 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful suite, beautiful view

I love staying in old well-kept hotels. The Royal Hotel is a perfect example. I stayed on a high floor facing the harbor. Always something going on out there from a tiny lone sailboat to a whole sailboat race to a tugboat on mysterious course in the wee hours.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Hood
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Firstly staff does not take initiative in assisting guests with luggage Building is old and hold a rich history but not maintained or renovated enough to keep the standards of today not luxurious just plain boring hotel with couches that are torn and old The breakfast is not really great not appetising not enough option and very plain.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and wide selection for breakfast items
Stayed 1 night in May 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel of F***** Horror.

Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely coming back

I don't understand why it's a 3 star cause everything is 5star and the staff is amazing
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Vintage style

We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I had a wonderful time at the Royal. Reception was great; capacious rooms; ample parking; nice breakfast. Overall stay was excellent.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was fine but need to look at fixing their furniture in time before guests arrive.
Stayed 5 nights in Dec 2019
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Dissapointed

It was fair but most amazing was scarcity of drinking water just a mere tap water n i had to complain first before they can cnhange our bedding....they just made the bed without changing sheets ,pillow cases n towels let alone refilling tea/coffee stuff n toiletries in the bathrooms n end up buying toilet paper .... remember we stayed 5 nights there but at after a reguested to speak to the manager everything was taken care of.Remember i syeyed in this hotel in 2015 but this year i dnt know what happened. During breakfast they end up counting food .i wonder why they accomodaye so many guest they cannot afford to feed them breakfast .
Stayed 5 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Pics online deceiving.Pool water was green & disgusting.Room wasn't set up as requested originally.Wifi in the room kept loosing signal.Tv in RM 643 wasn't clear but snowy.Breakfast at the cafe wasn't great.Hotel could do with an upgrade as it's definitely dated. Great location as it's close to transport an good surrounding shops/mall. Restoration definitely required in the city too.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service , most friendly staff,spotless cleaning Royal hotel is our second home We have great time with my partner Keep up on your super service
Stayed 2 nights in Dec 2019