Nice hotel with spacious room, and friendly staff, but the furnitures inside the room were about to break down and the carpet was not in the best condition. Far fron being a 5 star hotel...
宿泊されたお客様
2021 年 4 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2020 年 11 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A beautiful boutique hotel with large rooms an attentive service
宿泊されたお客様
2020 年 11 月に 2 泊滞在
2/10 (非常に不満)
Amantha
家族旅行
2020 年 10 月 20 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Shocking experience
With COVID we looked for a hotel that was spacious with few guests. The hotel has spacious rooms and with only 10 rooms, it suited our needs.
The hotel failed to mention that they hire out the premises for events. One such event was scheduled for the Sunday morning - the team setting up worked outside our room for most of the night, and got pretty rowdy from around 6am on the Sunday morning. Completely unacceptable.
The party further increased the number of people sharing the space (a converted house) by over 40 - we could not use the main entrance as this was set up for the party and most of the 40+ guests did not wear masks, nor did they practice social distancing. The hotel did nothing to correct this.
The only up side to the stay was that management was gracious enough to let us check out early and refund us.
Lovely hotel, average service, and a complete disregard for the safety or comfort of guests!
Amantha
2020 年 10 月に 4 泊滞在
8/10 (良い)
Martin
2020 年 6 月 24 日
Martin
2020 年 6 月に 1 泊滞在
8/10 (良い)
Joanne
2019 年 8 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Joanne’s review
Wonderful large room comfortable firm bed large bathroom and nice balcony with view. Area relatively safe. Very accommodating staff. Good breakfast.
Joanne
2019 年 8 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
カップルで旅行
2019 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I were so blessed to have had the opportunity to stay at this beautiful place. The manor is a piece of history and a place to treasure. We will never forget staying there. From the moment we checked in and until we checked we checked out we felt at home and safe. Your staff were professional, and most gracious to us. Breakfasts were delicious. Our heartfelt thanks to all the staff for taking care of us. We look forward to staying at the manor when we come back to South Africa.
宿泊されたお客様
2019 年 4 月に 3 泊滞在
8/10 (良い)
nicolas
2019 年 3 月 13 日
良かった点 : 清潔度、客室の快適度
ottimo soggiorno stile vecchia durban
bellissima casa, personale gentile, ottima air condition e wifi , il tutto avrebbe bisogno di una rinfrescata e di personale piu' esperto
nicolas
2019 年 3 月に 3 泊滞在
8/10 (良い)
Bill、Edinburgh, UK
2019 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel in a quiet part of town overlooking the city. Loved the staff who couldn’ t do enough for us including leaving us fruit to eat as we had a 4.00am departure. Food beautifullly presented and so tasty.
On the other side of the coin we felt the pool area needs some attention to draw guests to make better use of it.
If we had to single out a member of their great staff it would be Agnes who was amazing!!
Bill
2019 年 1 月に 8 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 10 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff and property was very nice. We had a miscommunication about our driver that we had for the day. Did not realize that we will be charged for the mileage. Thought the price that he gave us for the day was the only price.
宿泊されたお客様
2018 年 10 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 10 月 9 日
良かった点 : 清潔度、スタッフとサービス
Great staff but expected more from Audacia
They staff is so lovely and friendly. The building is interesting and has lots of potential. The room was comfortable - the best part is the little balcony with sea view. It is a "shared" balcony some of the rooms have private balconies. No attention to detail (no extra cotton wool or amenities in bath room only just bare minimum). New towels are sorely needed.
Although there are some special furniture and art pieces, the place lacks luxury atmosphere. We expected more of 5 star establishment.
Lovely pool area.
The food not great. We had breakfast and dinner over 2 days and felt the kitchen can do better. The dinning room courtyard needs to spruced up. (needs flowers and plants. The fountain is not operational). It can be a haven if things are jacked up a bit.
It is clear that some effort has been put in however to compete with 5 star accommodation and attract the discerning traveler requires more improvements.
Room tip - if you are a light sleeper choose a room not overlooking parking area. Noisy people arrived, loud music woke us up. The checkin and checkout was smooth. Lovely people.