4/10 (不満)
宿泊されたお客様
グループ旅行
2019 年 3 月 28 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We arrived and Marco met us and helped us with our bags. We had two adjoining clean rooms .But they were not as lovely as the picture. I had booked this place because it said fireplaces in each room. So when you say fireplaces, I expect them to work. Wrong! Marco said, oh they are old. Well that should have been stated. The maid that was Greek was very lovely. The night before we left we asked Marco to help us with our bags in the morning, as we were on the 2nd floor. He said he wanted to leave early, so we should get our bags ready that night and he would put them in the cafe that he assured us would be open. We said no, as we never noticed it open and certainly did not want to chance to miss our flight because we could not get our bags. He said he would be up to help us then the next morning at 8 am but he never showed up.
宿泊されたお客様
2019 年 3 月に 4 泊滞在