2/10 (非常に不満)
Juliet
グループ旅行
2026 年 2 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This was one of the worst hotel experiences I’ve had. We booked expecting a clean, comfortable room based on the photos and price (around $200/night). What we walked into was completely different.
There were multiple hairs on the bed sheets, visible dirt on the bed and floors, and even a bug in the sink. We tried brushing some of it off at first, but quickly realized the room had clearly not been properly cleaned. It was uncomfortable and unacceptable.
We reported it immediately. The receptionist apologized and told us a refund “would not be a problem,” explaining she would confirm with the manager. Based on that reassurance, we decided to leave.
After we departed, management claimed their inspections found no issues and denied that a refund had been suggested. Being told that what we clearly saw “wasn’t there” felt dismissive and dishonest.
The hotel was not at capacity, so our leaving did not prevent them from rebooking the room. Our experience also aligns with other reviews mentioning cleanliness concerns and misleading photos.
Between the poor condition of the room and the refusal to take accountability, this stay was extremely disappointing. I would strongly recommend staying elsewhere.
Juliet
2026 年 2 月に 3 泊滞在