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I was unable to stay at this property because of its condition and ended up forfeiting my nonrefundable reservation. While waiting in line to check in, I was behind another guest who was also choosing to leave and forfeit their nonrefundable stay because they felt the condition of the property was not as represented. Unfortunately, once I saw my room, I understood why. The room was extremely dirty and run down. The walls were filthy, there appeared to be mold beneath the bathroom sink, there were multiple haphazardly patched holes in the walls as well as an actual unpatched hole, and the flooring was warped and lifting. The condition wasn't limited to the room. The lobby had multiple out-of-order machines and wet towels lying on the floor. This went well beyond a property simply being dated or needing renovation. I did not feel the room was in an acceptable condition to stay in. Given that another guest was leaving for similar reasons at the same time I was checking in, I would strongly recommend looking carefully at recent reviews before booking, particularly if your reservation is nonrefundable.

When I visit Santa Barbara, I always choose this hotel. It's a clean, cozy, and convenient hotel. The staff are also kind and friendly.

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