4/10 (不満)
Judi
2025 年 8 月 22 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
1st night Ground floor opposite kitchens. Extractor fans very noisy, although we were assured that they were stopped at 9.00. However we were not advised that they restarted at 6.30am. Bed quilt smelled of cooked food presumably from the kitchen.
Room was generally tired and the bathroom was far too small and in need of refurbishment. No space to put anything except for one unsecured shelf behind the toilet.
Sitting properly on the toilet was impossible and one had to sit at an angle. After complaining, we were relocated to room 19, a better room but unfortunately a lot of road noise - no apology or assistance provided by staff to move. The toilet in Room 19 was abnormally low making it difficult to sit and get up from without a struggle. The seat didn’t match the size of the toilet. The rainshower was a joke as the water jets sprayed at every conceivable angle instead of straight down and no separate hand shower provided. The pillows were lumpy and uncomfortable and on returning in the evening, the quilt was askew and the pillows just thrown loosely into position. No care or attention had been paid to refresh the room. On our last night we stayed in Leonardo’s hotel at EM airport which was considerably cheaper but was was far better, quality of furnishings, cleanliness, bedding were first class. At the Crown parking facilities down to the customer to sort out and an unnecessary problem. Surely you can improve the system for hotel guests with a parking permit.
Judi
2025 年 8 月に 3 泊滞在