パンウィラのバケーション レンタル

「水漏れにより電気系統がショートしたため別ホテルに行く様連絡を受けた。同じグレード、非常に良いホテルと言われたがトンデモ無いダウングレードであった。結果としてこのホテルには宿泊できず、スリランカの素晴らしい旅の唯一の汚点となった。なお、宿泊代は返却してもらっておらず、ホテルズコムからの謝罪もなし。」

「Let me start with the good points since there are very few : the look of the room - beautiful Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided : - we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...

「Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed! 」

「This place is truly a hidden gem, and the staff is absolutely incredible! It should be on everyone’s list when visiting Sri Lanka. The owner is wonderful; she invited my friend and me for tea, picked us up in her SUV since our tuk-tuk couldn't make it up the hill due to an earlier accident, and welcomed us warmly despite our late check-in. She even called the staff in to prepare a delicious dinner for us, including an amazing spread of fried rice fit for a feast. The staff then helped drive our...