ザイスト基礎自治体 ホテル

"良いホテルです。が、机の上には埃があり、掃除が少し足りませんでした。"

"2日とも祭日で混んでいるためバスローブがないと言われた。満室になろうが客室に見合ったバスローブを用意するのは基本。フロントがなくて当然という態度。辺鄙、高い、サービスは最悪。"

"I stayed with our baby. Front staff suggested great plan to stay. At the first night, my baby played with facilities of the room and it looks like a little danger. So front staff managed the room. After that, we can spend great holidays in this hotel. Great staff, great hospitality !! Thank you!"

"駅から近いところ魅力"

"路面電車から近かった。"

"Very nice clean good location and fery good for families with kids like us"

"The rooms were spacious and clean. The staff is friendly and helpful. There is a store at the reception for drinks, snacks, etc., which is convenient. I was also satisfied with the many choices for breakfast."

"I had paid the room price on the Hotels.com website, and only had to pay city tax at the hotel. When I checked-in, however, I was charged the room price on top of the city tax. I noticed that soon. So, I asked them about this right after the check-in, during my stay, and when I checked-out. They just said "this is correct", "the right amount will be charged after my check-out", and something like that. I asked them to give me an invoice at least. They couldn't print it out due to their computer problem. I left my email address and asked them to email the invoice. (FYI: They said my hand-written email address "very clear".) After coming back to my home, I checked my email. Still no invoice. And the room price was still double-charged. I asked about this via Hotels.com message, twice. No response. I called to the phone number on Hotels.com. They asked me to call later. I called them again. They asked me to "email" the double-charge issue. At least, they finally emailed me the invoice. I sent an inquiry via email with my invoices from Hotels.com and from the hotel — no response for a week. I sent a reminder — no response for a month (ok, I was a bit busy too). I sent a reminder, again. They finally admit that they have double-charged!! I ask them to proceed with the refund. ... no response for 3 days now (not refunded yet). I usually don't write bad reviews. I even hesitated to write this even after no refund/no reply, but this is frankly the worst experience."

"朝エレベーターに乗ることができない。"