ホックリー郡 ホテル

「Everything was perfect」

「Had booked two night stay via Expedia. Called property day before our stay to advise them we would not be there for first night. Gentleman said he would make a note. Arrived there to check in for our second night and persons said there was no reservation and blamed Expedia. Said they were booked and no room for us. Didn’t offer to try and find us a room at one of their sister properties in the area. Horrible customer service. I have multiple stays booked there for the fall season and will be...

「The front desk clerk was very rude and not helpful nor professional. She did not advice us of the amenities. This was during check in at four or five in the afternoon. Now the morning clerk was very professional and friendly. The building was clean and comfortable. The breakfast was hardly desirable.」

「It was very clean and the location was perfect for me.」

「Always enjoy staying here, property is clean and quiet, breakfast is good and staff are very kind and attentive.」

「This hotel is the best in Lubbock! Always clean, smells great. Has great breakfast and staff is always so nice and helpful!」

「When we checked in our room had a foul smell like sewer. The staff were very helpful to place us in a different room right away. Other than that the Hotel is a bit dated but we enjoyed our stay.」

「The staff were incredibly friendly, but the rooms were not very clean at all. The corners of our room actually looked like they might have mold and tons of dust on/inside all the cabnets. Our TV was staticy on every channel, and the tv guide they provided had a ton of stations that did not actually exist on the tv. There was a huge spot on the carpet that looked like someone melted the carpet, and patchy repairs on all walls and furniture. The pool was nice but had literal hairballs all over the...

「Rooms were pleasant. Staff was fantastic and very helpful. Also great to interact with. The free breakfast was the best that I've had in a long time had a free breakfast Hotel. They even had a bar where we could have a drink at the end of the day. The first one was even free!」

「These people were very rude. They kicked me out of the motel because they accused me of smoking in the room. When I did not I would never stay here again. This is the worst motel I’ve ever stayed in in my entire life.」

「The property was so dirty and stinky. Bathroom floor was sticky and looked like it had pee all over the floor. Pillowcases were dirty had stains and they were stinky. There were beer cans in the trash can so you could tell the room had obviously not been cleaned before we got there. I told front staff several times and they said someone would go shortly to clean and no one ever went. Decided to leave early and book a different hotel I asked for a discount but they would not give discount. Also...

「Very nice hotel enjoy my day. My staff.」

「Front desk had one very overworked employee. The doorways in and out of the building were black and filthy. The pool was closed. The breakfast food was cold. The bathroom sink heat/cold temps were backwards. The towels smelled sour. The main hallway stunk and were musty smelling. Room was very cool which was a bonus.」

「Very nice staff at front desk. She helped to find a room with couch bed to accommodate my kids as I thought I booked a two queen beds room. Very good hot breakfast with reasonable selections as compliance.」

「We had booked a handicap assessable room as I use a wheelchair. I had surgery that day with both an incision on my back and on my abdomen. We were not given our requested room. Without my husband there to help I could not have gotten in the bathroom much less tried to take a shower, there were no grab bars. Horrible stay.」

「旅の疲れを癒してくれる最高のホテルでした。ベッド🛏️の寝心地が良すぎて、ぐっすり眠れました♪スタッフの方も親切でお部屋もとても清潔に清掃されており、タオルもふかふかで気持ち良かったです。また、利用したいホテルです。」

「The staff was some of the most pleasant and friendly people we have met.」

「I was requesting a refund, the property was dirty, even pee in the shower curtain, no tv working, the room was not made, very poor」

「Clean room and we had the room with a jacuzzi tub in the bedroom and it was fantastic!! I love that we had a clean room and a clean tub.」