Our stay at this house overall was a good experience. Though it was marred by several events.
It started with our check in process. We were told our check in was at 4pm. We arrived at the house after a 14 hour drive from Ohio. When we arrived at the house at 4pm, the cleaning crew was still in the drive way, and appeared to have just arrived. We waited in our vehicles with melting ice, cold food, and other items which required refrigeration or freezing. We waited a short time in our vehicles before calling the office. Though the employee we spoke with was extremely apologetic, we were on hold for approximately 10-15 minutes. We were eventually allowed to enter the home and put our items in the fridge, and/or freezer to keep items from spoiling or melting. Meanwhile, the housekeeper was cleaning around us.
By approximately 4:30pm, we had our items in the house, but the cleaning crew was still working around the house. Over the phone, the management company stated they wished to "make it right", by providing a gift card, and/or gift basket to apologize for the inconvenience. We finished our stay, and never received any sort of gift card/gift basket, or any other compensation. Which I would not usually bring up. However, clearly posted on the homes refrigerator was a document stating we must check out of the home "Promptly" at 10am on the day of check out, or we would be charged an additional $200.
There is more i will send in an email to the management company.