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Marwan, the night receptionist, was an absolute star! He was incredibly friendly, kind, and helpful throughout my stay. Nothing was ever too much trouble, and his warm attitude really made a difference. A genuinely great chap and a credit to the hotel!

The stay itself was acceptable, but the experience after checkout has been extremely disappointing. I was charged a mandatory local tax at the front desk and have been requesting a proper receipt for business purposes. I contacted the hotel multiple times, and on several phone calls I was told that the receipt would be sent. However, it never arrived. Eventually, my calls stopped going through altogether, and it appears my number may have been blocked. This is a very basic and reasonable request, and the lack of follow-through and communication is completely unprofessional. I would strongly advise against staying here if you require reliable customer support or proper documentation.