2/10 (非常に不満)
Dawnie
カップルで旅行
2025 年 11 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 4 days. I paid for 5 days but conditions were so poor we checked out early. Three days we did not have hot water. Another day we did not have hot water until late afternoon. No maid service whatsoever. Bed was not touched or the trash taken out. My husband got some towels from a maid as she was in our hall. Very noisy hall with the maids coming and going but never to our room. We made 3 or 4 calls to the front desk. I talked to the manager twice. He said they were working on the boiler and they only clean every 3 days. So, when I paid up front for 5 days they only clean it once? Yep. Policy, he said. The last time I talked to him, and he said the 3-day thing I told him today was day 4 and no one has touched our room. We are checking out. They also charged us $10.00 a day for parking. Their internet ad says free self-pay parking. We are members of LaQuinta and have never had an issue with them. This stay truly had me rattled. We were in Denver because a family member had open heart surgery. That is stressful enough but then to come back to the room and not be able to relax because there was no clean towels or hot water or a fresh bed and the trash was overflowing times 4. This was an ADA room and the shower stall, curtain and slope to allow a wheelchair was poorly designed. When we were finally able to take showers, water flooded the bathroom, and we had to use the towels we did have to sop water. I'll never go to this LaQuinta in Denver Tech Center again.
Dawnie
2025 年 11 月に 5 泊滞在