The positives; the staff at Keepers have been helpful and polite at all times. They contacted us as soon the problem came to light. The problem? The website. We selected a cottage on a beech, to find, too late, that, apparently we’d booked a flat in a block in a completely different location. We feel pretty confident we know the difference between a cottage and a flat. Be aware. Unfortunately there’s been no explanation about this, so we’re none the wiser as to how this happened. We either had to go, or pay for a whole new place. At this point we paid again for Poppy Cottage. The owners of Poppy Cottage like to turn the boiler and water mains off; so you’ll be welcomed into a freezing cottage with no water until you turn it all on yourself and wait. Disappointing in the middle of winter. There’s no milk or anything extra just so you’re aware. Nice company, frustrating issues for us.
