Find hotels near de la Cruz Collectiion, Miami from ￥12,220

"Nearly opened hotel, great customer service "

"Yes"

"좋았습니다 전반적으로! 처음에 응대 했던 직원이 약간 어리숙하게 응대를 해서 기분이 좋지 않았지만 전반적으로 직원들은 친절했습니다. 다만 1가지 아쉬운 점은 뭔가 저희가 알아서 알고 있어야 호텔을 완벽하게 즐길 수 있다는 점은 아쉬움 으로 남습니다."

"Very excited to stay at this hotel and when I arrived I was very disappointed. I checked in to my room and I can immediately smell a bad odor coming from the vents, the couch was extremely dirty and had stains, both toilets were dirty and unable to use , until I cleaned them myself . Overall I don’t recommend."

"He missed a flight and couldn’t find a hotel. Had to go downtown. The staff was amazing. Took care of us."

"I am beyond disappointed with my stay at the Gale. It is clear they only care about money, not the resident experience. I was hit with a mandatory $35 fee for 'amenities' like WiFi and the pool, which is ridiculous because I didn't even use the pool, but they charge you for it anyway 'per policy.' The room itself was disgusting. There was a large coffee stain on the couch, and the curtains and towels were stained as well. To top it off, they have a policy where they only clean rooms for stays of 3 nights or more. Since most people are there for a 2-night weekend, you’re basically paying premium prices for a dirty room with zero housekeeping. The staff is unprofessional and only seems to care about the pool area, which is only one small part of a stay. Save your money and stay somewhere that actually values cleanliness and professional service."

"It was not welcoming"

"I don’t want to give a 3 but the experience has dropped from last year. The apt wasn’t clean enough as there were some stains on the wall and doors and hair in bathrooms. You get the vibe from reception that they would rather not deal with the VRBO guests. Also Expedia how does a Platinum tier member even access the 25% discount on food and beverage? The management wasn’t very responsive to requests for more Nespresso pods and we had a problem with the washing machine. If i didn't think these were all fixable I would give a 3 rating but hoping they improve so gave a 4. The area is great! "

"Location is good. Staff is not helpful at all. I asked for help with applying the hotel discount to the parking and the guy in the front desk said that he could not help that I needed to check with someone in the parking lot and literally pointed me to the door. I probably won’t be staying there again. "