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"Upon check-in, the arrival staff in the night was very nice in the morning during the day the female at the front desk was not very helpful and not very interested in helping my bathroom when I walked in had hair from a previous guest. I had to spend about an hour cleaning the shower myself before we could even use it. It was a lot of areas of dirt and you can tell the property was not maintain like the vents were very dirty and didn’t seem renovated. The staff in the morning at breakfast were very pleasant."

"Excellent Breakfasts menu, staff was great, and everything was really clean!"

"yes"

"The overall sray was plesent, the staff nice and everything went soomth but I had booked two weeks in advance requesting a few accommodations for the special occasion and they said the would do their best and the room we had wasnt kn the top floor and it was just facing the highway. And there were other reviwes where the staff offered special thinngs in the room for the occasion but that was only offer online not recommended when I called ot when we checked in. And then the breakfast was $25 a person. I wish they had been just a little more accommodating in this aspect. The front desk attendant did give us a parking pass but the whole thing was very dirty expeccally the entrance ally from the parking. I dont think that should be $25 a night on top of your room either but I guess that just me. I dont think it was worth the pretty entrance but it was just those little things. I think its easy to forget when you work there all the time that for people like me I was hoping for a once in a life time experience for our celebration and we got the minimum is what it fel like. "

"Very nice and pleasant to help out "

"Bathroom needs upgrade. Rest are awesome"

"The location was really the only bummer about this hotel. As I single woman, i was advised it probably wasn't safe to walk into downtown, so spent extra $$ to shuttle into town and trek around. Otherwise, the staff was exceptional and the decor fun and funcky."

"Staff was very friendly, responsive, and professional"

"Wanted to check in early so I called a month in advance and was told to call back the day before the booking, I called the day before the booking and was put onto hold for 20 minutes and then somebody hanged on me twice in a row, decided to call IHG to figure out what is happening and the hotel hanged up on them, got to the hotel super early and saw people check in early then coming back to say the room was dirty and wasn’t cleaned, I also saw one of the receptionist put people calling on hold just to talk to his co workers and friends, the elevator is loud so if your room is next to the elevator good luck sleeping, last thing during near midnight they just let some random guy sleep on the couches in the lobby and food split all over the floor while staff did nothing"