Overall my stay was good. The staff were polite, the faculty were clean and in good condition, and the food was very good.
Unfortunately, the checkout experience was very disappointing. I had an early flight at 7am and arranged a 5am pick. I was waited ovy15min. which already made me worried about missing my flight.
Because I was in a rush, I paid what I was told and left. However, as I was about to exit the hotel, security stopped my car and asked me to return to reception. Two staff insisted I had additional charges for tax and food.
At this point, I strongly felt I was being overcharged, and the situation became stressful. I didn’t have time to go back in forth correcting them, as my only priority was catching my flight. I told them to charge me my card whatever they believed was necessary so I could leave. The way the situation was handled felt like was being hassled and
Abera
2026 年 3 月に 7 泊滞在
10/10 (非常に良い)
MICHELE MARY
2026 年 1 月 28 日
MICHELE MARY
2026 年 1 月に 2 泊滞在
10/10 (非常に良い)
Tariq、Reseda
2026 年 1 月 25 日
Tariq
2026 年 1 月に 3 泊滞在
10/10 (非常に良い)
Krish
2026 年 1 月 3 日
great property, decent food, room was big and clean - would stay here again
Krish
2025 年 12 月に 1 泊滞在
10/10 (非常に良い)
RITA、Wilmette
2025 年 12 月 22 日
良かった点 : 清潔度、スタッフとサービス
The staff went above and beyond. Received a wonderful welcome spread and the pools are very nice.