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Reviews of Zen Diamond Suites Hotel

5 out of 5
Zen Diamond Suites Hotel
16 Ly Thuong Kiet Street, Hai Chau Dist, Da Nang

Reviews

8.8

Excellent

Rating 10 - Excellent. 285 out of 529 reviews" "
Rating 8 - Good. 190 out of 529 reviews" "
Rating 6 - Okay. 36 out of 529 reviews" "
Rating 4 - Poor. 10 out of 529 reviews" "
Rating 2 - Terrible. 8 out of 529 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da Nang visit
Amazing stay in a 2 bedroom 2 bath suite. True 5 star accommodation and service. Breakfast buffet was terrific with lots of choices, fresh cooked eggs. Safe neighborhood, easy walk to the river. Beautiful kind people, great trip to Da Nang. Thank you!
Stayed 3 nights in Jan 2020
Response from Marine from Zen Diamon on Jan 8, 2020
Dear Eileen, Thank you for great comment to us and how you loved our breakfast . You judged our service quality at 5 star .What is an excellent result that our team has strived to reach We promise we will keep this quality to welcome you back with us soonest Thank you and best regards, Marine from Zen Diamond Suites

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet place close to convinience store. clean and nice staff
Stayed 3 nights in Dec 2019
Response from Marine from Zen Diamond Suites on Dec 19, 2019
Dear Valued Guest, Thank you for rating us excellent point and your satisfaction with our location and our beloved staff We do look forward to having you back soonest Thank you and best regards, Marine from Zen Diamond Suites

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Marine on Dec 2, 2019
Dear Valued Guest, Thank you for rating us We look forward to welcome you back soon Thanks and best regards, Zen Diamond Suites Family

8/10 Good

Brad, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious rooms in a convenient location and attentive staff but quite noisy at night and early morning
Stayed 8 nights in Jul 2019
Response from Binh from Zen Diamond Suites on Jul 11, 2019
Xin Chao Brad, Thank you so much for your kind words about Zen Diamond Suites. We are extremely delighted to hear how much you enjoyed our room and the staff quality can reach your expectation. We value your feedback about sound insulation and will surely let related department for review it gingerly. Once again, thank you for taking the time to write your nice comments, and look forward to welcoming you back soon. Thank you and best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I fully recomend this nice hotel
Stayed 2 nights in May 2019
Response from Steven J. on Jun 12, 2019
Thank you for your wonderful review of our Hotel. We are inspired when the guests have a good experienc. We welcome you for your next visit to DaNang. Sincerely, Steven Jahng- GM.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money , convinient area and shuttle bus to few tourist spot
Stayed 3 nights in May 2019
Response from Steven J on May 27, 2019
Dear Valued Guest, thank you for making a positive rating for us. Sincerely, Steven J. of Zen Diamond Suites

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Apr 2019
Response from Steven J on May 8, 2019
Dear Valued Guest, thank you for making the time to review our Hotel. We will be waiting for your next visit. Sincerely, Steven J.- Zen Diamond Suites.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was terrific in variety, quality. The staff through out were exceptionally nice and helpful
Stayed 7 nights in Feb 2019
Response from Zen Diamond Suites on Feb 21, 2019
Dear Valued Guest, Thank you very much for spending your precious time to write such feedback of your recent stay at our hotel. It is a pleasure to hear that you had enjoyable time with us and our staff has treated you well and how much you loved our breakfast . I do hope you find the time to return to our hotel in the near future. Warm Regards, Zen Diamond Suites

10/10 Excellent

Cheam, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 min walk to Han river, beautiful spacious rooms n bft is sufficient. Walkable to many nice coffee joints.
Stayed 1 night in Feb 2019
Response from Zen Diamond Suites on Feb 20, 2019
Dear Cheam, Thank you for taking your precious time to share your recent stay at Zen Diamond Suites. We extremely appreciate your favorable comments about our location and services quality.Your feedback, which highlights strengths and work performance in each department in bringing to you the most refined hospitality experiences. We do hope the opportunity to serving you back in the near future. Thank you and best regards,

4/10 Poor

Howard

Disliked: Cleanliness, staff & service, room comfort
room smell very bad as odor
The living room has unpleasant smell of odor and also in the hallway before you enter to your room. You do not want to stay in the room either,so I have to closed the door from the living room. The front desk has limit service for their customer and unfriendly.
Stayed 2 nights in Jan 2019
Response from Zen Diamond Suites on Feb 26, 2019
Dear Howard, Please accept my apologies that you could not be comfortable during your trip.Please allow me to assure you that I have shared your comments regarding smelling issues with the relevant department heads for their immediate attention and review. Anyway, we do look forward to have you back with us soonest to see our further improvement Thank you and best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like spacious room with kitchen and dining area. Breakfast selection is good.
Stayed 2 nights in Jan 2019
Response from Zen Diamond Suites on Feb 20, 2019
Dear Valued Guest, Thank you for your feedback. We are delighted to know that you really enjoy our hotel comfortable room with full facilities.We also appreciate that you shared your experience with our breakfast Once again, thank you for staying with us, and we hope to have an opportunity to serve you again in a near future. Thank you and best regards,

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from ZDS on Mar 9, 2019
Dear Valued Guest, Thank you for taking the time to leave a feedback We do look forward to welcoming you back soon Thank you and best regards, Zen Diamond Suites

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family enjoyed staying in Zen Diamond.
Stayed 4 nights in Dec 2018
Response from Zen Diamond Suites on Feb 19, 2019
Dear Valued Guest, Thank you for taking time to rating us and we are happy that you had wonderful time with us Look forward to welcoming you soon Thank you and best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Big rooms with great view. Good service and nice breakfast. Fast check in/check out
Stayed 2 nights in Nov 2018
Response from Colin Nghiem - Director of Sales on Dec 12, 2018
Dear Beloved guest, Thank you for your good reviews and your comments are really big encouragement to us. Hope to have chance to welcome you back to Zen Diamond Suites in the future. Colin Nghiem Director of Sales

10/10 Excellent

Jaehun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed two beds room with my family. It was very large and clean. Also they had two restroom so it was very conveinent. The location is also good.
Stayed 3 nights in Oct 2018
Response from Colin Nghiem - Director of Sales on Oct 26, 2018
Dear Jaehun, Thank you so much for your good review and pointing out our good location and family friendly facilities. We really hope to welcome you back in Danang in the near future. Sincerely,

8/10 Good

Sue, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located and good service
At the time of check-in, we (consisting of 3 adults and 1 child) were welcomed by refreshing iced tea. Everyone including reception staff, porters and doorman were very friendly and extremely professional. My parents who celebrated their wedding anniversary during their stay there were very impressed about the beautiful towel arts prepared in their room. I understand that this hotel is relatively new and everything felt new. We stayed in 2 bedroom suite. Beds were comfortable and clean. The only minor problem I noticed but did not really bother too much was that there was evidence of water leakage on the wall which may have caused by plumbing issues. Breakfast had good choices of both Western and Asian food. There were many tourist groups so the restaurant was little crowded. It has nice swimming pool, dry sauna and steam room which we briefly used and enjoyed very much. The hotel also provides shuttle bus service to Han Market and Beach which we used once and found very convenient. I would highly recommend this hotel especially for those people travelling as families. I would certainly stay there again if I travel to Da Nang in the future.
Stayed 2 nights in Oct 2018
Response from Colin Nghiem - Director of Sales on Oct 26, 2018
Dear Sue, We thank you very much for your kind review. We have shared your words to all of our staffs and all of us are thrilled to know that what we are trying to do everyday really affect positively to you and probably other guests' experience. Thank you for recommending us for famlies's stays in Danang city, we are confident to deliver good service to families as well as couples with our spacious rooms and activities available in hotel. It is pleased to know that you also enjoyed our shuttle bus service as we are trying to provide satisfaction and convenience to our guests regardless on or off property. On behalf of hotel team, I would like to say thank you one more time and we really look forward to welcoming you back to Zen Diamond Suites as a beloved guest in very near future. Sincerely,

4/10 Poor

Verified traveler

Out of my expectation
It's disapointed to stay here. The room is smelly, master room toilet didn't work, poor location, noisy at night,
Stayed 2 nights in Aug 2018
Response from Colin on Sep 7, 2018
Dear beloved guest, Thank you for your time to highlight your experience at Zen Diamond Suites. Please accept our sincere apologies for your bad in-room experience, we are in final stage of fixing these bad smell issues and we hope to welcome you back to see our improvement in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff were very helpful. and the hotel room is much bigger than our expectation with good view .there is also free shuttle to Han market , beach , vincom etc which is very convenient. the location of the hotel is a little bit far from the centre of the city which require 20mins walk, but if you are going by taxi it just require 5 mins. overall , it is a good hotel
Stayed 3 nights in Aug 2018
Response from Colin on Sep 7, 2018
Dear beloved guest. Thank you very much for your review and we are pleased that you enjoyed our spacious room, free shuttle bus and our location. Hope we can welcome you back to Zen Diamond Suites Danang in the future.

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Colin on Sep 7, 2018
Dear Minh. Thank you very much for your good review. We wish you a lovely day ahead!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at this hotel
Really enjoyed the accommodation of this place and it’s location isn’t bad. If you can get the view from the river room it’s worth it to see in the early morning and at night. Breakfast buffet is good I’m glad they change up their options unlike some breakfast hotels I’ve been to. I had the chance to eat at their sushi restaurant and really enjoyed the ambience and the food was delicious. My only issue is the WiFi is a bit slow but it’s not a deal breaker to me since I just needed to check places to eat but I would have appreciated better speeds to watch YouTube videos. Other than that thanks again and I’ve definitively be back.
Stayed 4 nights in Aug 2018
Response from Colin on Sep 7, 2018
Dear Michael. Thank you very much for your review and we are pleased that you enjoyed breakfasts and Japanese food in NinNin, our signature restaurant. You are right about our hotel location as this location is a little gem in Danang city and more and more people is discovering it. Hope we can welcome you back to Zen Diamond Suites Danang in the future.

8/10 Good

Kiet

Liked: Cleanliness, property conditions & facilities, room comfort
First experience with this hotel
At first, I had a bad experience with 2 staff at the hotel. However, afterwards, the manager was able to resolve and made me happy again during our stay (4 nights).
Stayed 3 nights in Jul 2018
Response from Colin on Sep 7, 2018
Dear Kiet. Thank you very much for your review and we are pleased that we managed to deliver good experience to you during your long stay despite your not so good first impression. Really hope to have you back to Zen Diamond Suites Danang in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good price. They are kind. I recommend to you.
Stayed 1 night in Jul 2018
Response from Marine from Zen Diamond Suites Family on Aug 14, 2018
Dear Valued Guest, Thank you so much for your kind words about Zen Diamond Suites and for your highly recommended to other travelers. We are extremely delighted to hear how much you enjoyed our hotel and the staff quality can reach your expectation.We will share your positive review with our associates who will be very inspired to keep on providing high standard of services to all of our guests.Once again, thank you for taking the time to write your nice comments, and look forward to welcoming you back soon. Marine from Zen Diamond Suites

8/10 Good

Sera, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in good location
i have reserve two Premier twobed riverview room from 1-5aug2018 hotel location in good, easy access to good restaurant and have minimart just opposite the hotel and many coffee shop nearby lobby is small and quite dark, but room is very good, good view and clean breakfast also good taste and many choice some problem with the toilet and aircon when we checkin but hotel staff help immediately and solve, swimming pool is big but water is freezing as locate inhouse and no direct sunshine that we not enjoy much, and the aircon in the restaurant need to improve, where we all getting wet when dining in the japanese restaurant at evening,but food is ok,
Stayed 4 nights in Jul 2018
Response from Marine from Zen Diamond Suites Family on Sep 14, 2018
Xin Chao Sera, Thank you for your feedback and we hope this note finds you well.First of all,We are delighted to know that you really enjoy our hotel room with fantastic view and convenient location with access to many local food and how much you love our breakfast provided by our dedicated F&B Team.Some issues that you met during your stay has fixed up promptly and make you feel happy.That would make us appreciated much.However, with much regret,the pool water temperature that might make you uncomfortable due to it is indoor swimming pool designed. In terms of air-con in Japanese Restaurant,We will definitely take this case seriously and your feedback has been passed on to our concerned department.It also explained by open space Japanese Restaurant with signature Japanese style.Overall, We hope to be able to welcome you back on a return visit to Danang city to see our improvement Thank you and best regards, Marine from Zen Diamond Suites Thank you and best regards, Marine from Zen Diamond Suites family

8/10 Good

Siu Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stupid shuttle bus policy
shuttle bus service provied is good but only 3 shuttle running in the morning only. And only serve 16 guests each bus with first come first serve base, despite there is no any registeration policy, all the guest need to rush in the bus and not by their coming order. On 30 July, when my wife and I arrived 10:45am (i.e. 15 minutes before the departure time 11:00am) at lobby to wait the bus, we ask the reception twice to notify them our demand of the bus service. They just told us to wait at lobby. Until 11:05am, we found the bus was leaved and nobody invite the guest to get on the bus, most of the guests were missed that bus. I made a complaint to the manager and gave some valueable suggestion for them to improve such as 1.reservation policy, 2. inform the guest at the lobby before the bus leave. The manager agree my suggestions and promise us that they will adopt that policies at once. However, when I use this service again one day after, there are no any improvment. Disappointed about that.
Stayed 1 night in Jul 2018
Response from Marine from Zen Diamond Suites Family on Aug 10, 2018
Xin Chao Siu Leong, First of all, on behalf of the entire team at Zen Diamond Suites, we would like to thank you for taking time to review your stay with us.We would like to take this opportunity to send our sincere apologies as we did not meet your expectation and we highly appreciate your feedback in term of the shuttle bus services.We indeed to aware the shortfalls in management guest to the shuttle bus.We are surely in improve our shuttle bus policy in order to provide the customers better experiences for the next time staying with us. We do hope you have enjoyed your trip here with our dedicated team and look forward to have other opportunity to welcome you back in the near future. Thank you and best regards, Marine from Zen Diamond Suites Family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Marine from Zen Diamond Suites Family on Jul 20, 2018
Dear Valued Guest, Thank you for rating us 5 out of 5 It's our pleasure in catering to all of our guest in indulging every demand and creating your own true holidays . We are always pleased to be your second home when you return back to Danang. Thank you and best regards, Marine from Zen Diamond Suites Family

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities, good location in city area
I have stayed here for 2 nights. I like this hotel, overall. Regarding the check-in, around 10pm on Friday, might be a bit jammed because of the flight schedules. Facilities are great so far, still almost brand-new condition and well-maintained. House keeping can be improved a bit more, although it's quite clean and tidy. Staff can speak decent English. Unfortunately my room was located next to the one building facility room (I guess there are outdoor units for Air-conditioner), some people, who cannot accept that type of sound, might be uncomfortable. At the night time, WiFi speed was decreased a lot. Breakfast, it is buffet style, I like the dishes served by the Farmhouse Restaurant at 5th Floor.
Stayed 2 nights in Jul 2018
Response from Marine from Zen Diamond Suites Family on Aug 11, 2018
Dear Valued Guest, Thank you for staying with us during your trip in Da Nang .We are pleased that you enjoy our location so much.You had experienced the best modern facilities and stunning breakfast in luxury accommodation. We are disappointed, however, that you had trouble with our internet and the sound came from outside of the property during your stay. We do have google fiber optics, as well as individual routers outside the rooms, so we apologize for any inconvenience and will fix it promptly. We appreciate your feedback and hope we get the opportunity to welcome you back in the future. Thank you and best regards, Marine from Zen Diamond Suites Family

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Not bad
A memory that did not last a day but was not bad The breakfast omelet was delicious.
Stayed 1 night in Jun 2018
Response from Marine from Zen Diamond Suites Family on Jun 26, 2018
Dear Valued Guest, Thank you for taking the time to write your experiences during your stay in Zen Diamond Suites. We are pleased to read that you had a great stay and that you did enjoy our fantastic central location. We would love to hear your kind words about our luxurious two-bed suite room which is a highlight point for family choice .However,We do regret because of the inconvenient of the room by the noise outside as we got big group staying with us this period. We are also sorry about your experience because of shortfall cleaniness.We valued your feedback and will share to concerned department surely to get well-trained. We do look forward to welcoming you soon to see our improvement in service quality Thank you and best regards, Marine from Zen Diamond Suites Family

10/10 Excellent

Melissa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel & wonderful staff!
Great experience. One of the nicest and cleanest hotels I've stayed.
Stayed 2 nights in Jun 2018
Response from Marine on Jun 6, 2018
Xin Chao Melissa ,  On behalf of the entire team at Zen Diamond Suites, we thank you for choosing us, and for taking your value time to review your stay. We are pleased that you had memorable experiences in Danang in general and in Zen Diamond Suites in particular . We will share your great comments to our associates in the endeavour of making all of our guests feel welcome in Zen Diamond Suites. We do look forward to welcoming you back soon Thank you and best regards, Marine

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Recommend a airport transit hotel... The restaurant in front of hotel was good.
Stayed 1 night in May 2018
Response from Marine from Zen Diamond Suites Family on Jun 1, 2018
Dear Valued Guest, Thank you for your choosing Zen Diamond Suites as your stay in Da Nang and for your kindly words about our hotel location and services.Once again, thank you for taking the time to write your review, and look forward to welcoming you back to our hotel soon. Thank you and best regards, Marine from Zen Diamond Suites

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Zen Diamond Suites
This was a really nice new hotel. Nothing deluxe (except the bathroom!), but functional and clean. - Check in was smooth but they stuck to the check-in time and not a minute earlier. Fair enough - it was easy to kill 2 hours walking around the neighborhood which felt safe. - Beds were very comfortable with decent linens. HAVC worked well, and windows could be opened - The bathroom was really deluxe with big soaking tub & separate shower with strong water pressure. Japanese-style washlet toilet too. We booked the least expensive room and this was it. - If given the choice, book river view room. My cheap room didn't have much of a view and the river would have been awesome with bridges lit up at night - Dinner and breakfast were tasty and filling. They also comped me a beer coupon and coffee coupon - They offer a free shuttle downtown to the Han Market shopping area. The pretty new van that was clean and the driver was punctual for pickup BL, would stay again and thought the price was fair. Location was a little remote but most sites still walking distance in <20 min. Nearby Madame Lan restaurant )<5 min walk) is great place for Vietnamese local food with English menues
Stayed 1 night in May 2018
Response from Marine on May 22, 2018
Xin Chao Robert, We thank you for choosing Zen Diamond Suites as your accommodation partner in Da Nang city and for spending your time on writing us such a wonderful and detailed feedback in terms of level of high-class services. We highly appreciated your review and it would be an opportunity for us to boost our standard service to serve you next time in Da Nang city. Thank you and best regards, Marine from Zen Diamond Suites

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Assistant Guest Services Manager on May 23, 2018
Xin Chao Toni! We thank you for choosing Zen Diamond Suites Hotel. We highly appreciated your review and it would be an opportunity for us to boost our standard service to serve you next time in Da Nang city. Thank you and best regards, Kim Chi from Zen Diamond Suites

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Bad plumbing, the bathroom was smelly all the time, changed rooms but still smelled

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yay
Amazing the room was great the service was great wish I could had stayed longer
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly and the location is quite convenient since it is easy to walk to the heart of the city. Recommend to family and friends for sure.
Stayed 2 nights in Feb 2018

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a clean, comfortable hotel, enjoynable stayed
Stayed 3 nights in Feb 2018

10/10 Excellent

Dinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It is very good
Response from Colin on Feb 27, 2018
Dear Dinh, Thank you very much for your kind review. We hope to welcome you back to Zen Diamond Suites Danang in near future. Best regards, Truong (Colin) on behalf of Hotel Management

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Had a great stay here, the staff here was really friendly and funny! Not sure what his name is but the guy that helped us with our toilet flushing problem was superb! Hotel room was also very nice and spacious
Stayed 1 night in Feb 2018
Response from Colin on Feb 27, 2018
Dear Janice, Thank you very much for your kind review. We are happy to know that you enjoyed our spacious room and you had good experience with our staff's dedicated service. We hope to have an opportunity to welcome you back to the hotel again soon! Warm Regards, Truong (Colin) on behalf of Hotel Management

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is a bit rundown - room size is good but is a bit smelly, every shower took another 10 minutes to reset the hot water, room service food are cold when delivered, never refill the shower/bath gel and they even charged extra fee for a child sharing the same bed.
Stayed 3 nights in Jan 2018
Response from Colin on Feb 27, 2018
Dear valued guest, Thank you for review and good comment about our hotel room size. Regarding the smell you have experienced, we have identified the cause and working to fix it. We also installed extra hot water power to avoid hot water shortfall in the future. Thank you for sharing the issue with us. Please rest assured our hotel management treat guest feedback with utmost importance and ensure immediate actions are taken to rectify. Once again, thank you for staying with us, and we hope to have an opportunity to serve you again in a near future and show our improvement. Best Regards, Truong (Colin) of behalf of Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly and welcoming staff and good location for exploring near the river. Excellent facilities, however still being built so no gym yet. Very comfortable rooms and beds.
Stayed 2 nights in Dec 2017
Response from Yuki from Zen family with love on Jan 16, 2018
Xin chao! A good day to you! Please accept the loveliest thanks from Zen Diamond Suites team for such a wonderful review! We are so delighted to know that you enjoyed your room, indoor swimming pool, buffet breakfast and our other facilities. You could feel the warm service and the smiles from every single staff as we would love to serve and treat you as our intimate. We would like to express our regretful apology for not meeting your expectation about gym service. We wish to let you know that our fitness center is in the final steps to starting the service. Once again, thank you for letting us knows and we are so pleasure to host you again in soonest time. Please let us know when planning in the next trip to Danang and contact us directly so that we could have chance to offer you the best discount! We are ready to embrace you with the best care and love! Thank you, Yuki from Zen family with love

10/10 Excellent

Stephen, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff
I stay at Zen Diamond every month I visit DaNang. 2 bedroom suite room are huge of 80 sqm with living room, full kitchen and balcony. The staff is very friendly and the best service I have seen in Vietnam. The swimming pool, sauna rooms are great and Michi Spa is managed by HIS Japan travel company. The Japanese restaurant has Sushi, teppanyaki and robatayaki with a Chef from Japan. The Farm House restaurant has a great view and outdoor seating with Asian and Western menu and 24 hour room service is nice. I give this hotel 2 thumbs up.
Stayed 1 night in Aug 2017

6/10 Okay

EUNJIN

Liked: Staff & service
Disliked: Cleanliness, room comfort
쥐 좋아하고 은행업무 안 볼거면 추천
호텔 카운터 특정 직원분만 친절하셨고 나머지 분들은 별로.. 그리고 호텔 옆에 있는 sea bank 진짜 정말 너무 불쾌하니까 아침부터 기분 잡치고 싶지 않으면 안 가시길,, 밖에 경비원? 분은 뭐 들어보지도 않고 노노 이러고 안에 은행사람들은 업무도 안 보면서 서로 미루려고 하는거 눈에 보이고 이유도 말 안해주고 노노거려서 세 번이나 왔다갔다 했는데 이유가 마스크 안써서 노노 이랬던거;; 그래서 마스크 끼고 네번째로 가니까 지네가 호텔 로바로 온다고 사람 똥개훈련 제대로 시켜주더라고요 ㅋㅋㅋㅋㅋㅋ 그래서 니네 서비스 거지같다고 그러니까 사과 한 마디 없이 Ok~ 이러는데 ㄹㅇ 싸우자는거 아닌가? 생각들게하고 ^^ 아 그리고 호텔에서 심심치않게 손바닥만한 쥐가 보입니다.
Stayed 2 nights in Feb 2020
Response from Marine from Zen DIamond Suites on Mar 3, 2020
Dear Eunjin Thank you for your feedback and we hope this note finds you well.First of all, we would like to apologize for the service that might make you uncomfortable. We will definitely take this case seriously and your feedback has been passed on to our concerned department. We hope to be able to welcome you back on a return visit to Danang city to see our improvement in service Thanks and best regards, Marine from Zen DIamond Suites

8/10 Good

myeongju

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
위치도좋고 객실도 괜찮았어요.
위치가 좋고 직원분들조 친절한편이였어요. 객실도 넓어요. 대신 습하고 눅눅한 느낌이 들고 벽 곳곳에 젖은자국과 곰팡이의 흔적?이 있었어요. 조식당은 깨끗했고. 맛도 괜찮았어요. 코로나19때문에 신경쓰여서 수영장은 이용하지 않았어요. 체크아웃하는데 직원분이 룸서비스 이용한걸 계산하지 않으셔서 말씀드렸더니 그제야 결제해주시더라구요^^;;
Stayed 1 night in Feb 2020
Response from Marine from Zen Diamond Suites on Mar 3, 2020
Dear Myeongju Thank you for your kind comments. I will be sure to let our staff acknowledge to improve service quality. We hope to showcase our improvement when you come back to Zen Diamond Suite in the near future. Thanks and best regards, Marine from Zen Diamond Suites

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バスタブが気に入ったホテル
広くて快適なホテルです。キッチンがありますが、フライパンなので調理道具は1人1000円ほどの料金でレンタルになります。部屋には電子レンジがありませんが、5Fのレストラン（朝食会場）が空いている時間ならば温めてくれます。個人的に気に入ったのは浴槽と立地。お湯をためるのに20分ほど時間はかかりますが、温かく浴槽の深さと長さが快適でした。このエリアは夜にちょいと食事、お茶、そしてお酒、それだけなく、マッサージもすべてあります。また宿泊したいホテルでした。
Stayed 1 night in Feb 2020
Response from Marine on Feb 17, 2020
Dear Valued Guest, We really appreciate your positive feedback about our hotel. It's our pleasure in catering to all of our guest in indulging every demand and creating your own true holidays . Your kind words in terms of our service is definitely a huge boost for us and we are always pleased to be your second home when you return back to Danang. Thanks and best regards, Marine from Zen Diamond Suites

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
그냥 정말 무난한 호텔이었어요 그렇게 좋지도 그렇게 나쁘지도 ... 수압이 좀 약하고 체크아웃 할때 수건 한장이 없어져서 늦어졌는데 결국 찾았긴했는데,,,대체로 만족합니다.
Stayed 3 nights in Jan 2020
Response from Marine on Feb 13, 2020
Dear Valued Guest Thanks for leaving your review on Expedia. We are so appreciated for what you evaluate us and we do hope will show you further improvement in the future Look forward to welcoming you back soonest Thanks and best regards, Marine from Zen Diamond Suites

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Marine on Feb 11, 2020
Dear Valued Guest Thanks for rating us excellent point Look forward to welcoming you back soonest Thanks and best regards, Marine from Zen Diamond Suites

10/10 Excellent

jeong a

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
객실이 넗고 좋아요
Stayed 2 nights in Feb 2020
Response from Marine on Feb 11, 2020
Dear Jeong, Thanks for rating us excellent point and for your good review regarding our room Look forward to welcoming you back soonest Thanks and best regards, Marine from Zen Diamond Suites

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원분들 친절하고 전체적으로 만족스럽습니다
Stayed 3 nights in Feb 2020
Response from Marine from Zen Diamond Suites on Feb 7, 2020
Dear Valued Guest, Thanks for rating us excellent and leave us good review about our dedicated staff Look forward to welcoming you back with us soonest Thanks and best regards, Marine from Zen Diamond Suites

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
엄청나게 깨끗하다는 느낌은 받지 못함. 그래도 방은 무척 좋았음. (요리시설 있었음) 우리 가족은 못봤는데 조식 식당에서 큰 쥐 나왔다고 다른 한국인이 말해줌. 엘리베이터도 가끔 잘 안 된다고.. 그거 빼곤 다 괜찮았음. 위치가 생각보다 애매했으나 다른 시내보단 조용해서 좋았음. 조식도 쏘쏘 괜찮았음.
Stayed 3 nights in Jan 2020
Response from Marine on Feb 3, 2020
Dear Valued Guest , Thanks for taking the time for leaving review on us We appreciated for your detail comment and we will look further into issues for quick fix Look forward to welcoming you back soon Thanks and best regards, Marine Zen Diamond Suites

10/10 Excellent

SANG KOOK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 쵝오!
가성비 쵝오에요. 호텔앞에 한국인이 하는 하이마트도 있어서 좋았어요.시내에 위치해 있고 한강도 잘 보이고 전망도 좋고 이래저래 좋았습니다.
Stayed 1 night in Jan 2020
Response from Marine from Zen Diamond Suites on Jan 31, 2020
Dear Sang Kook, Thank you for rating us and leaving good reviews to us. We appreciated for what you judged our hotel and we do look forward to welcoming you back soon Thanks and best regards, Marine from Zen Diamond Suites