2/10 (非常に不満)
Josh
家族旅行
2025 年 7 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a very disappointing experience at this hotel.
I requested extra towels because the pillow was too high and uncomfortable. Unfortunately, my request was denied without a reasonable explanation. Instead, I was given a towel cover, which obviously could not be used as a substitute.
Even after I calmly explained that the pillow height was causing neck pain, the staff remained uncooperative and dismissive, showing no willingness/hospitality to help.
They even looked so annoyed.
What concerned me the most was that I noticed signs that my personal bag had been touched and opened during my stay. I told them about this but they didn’t seem to take it seriously. They just said “We will let the cleaners know.”
This raised serious concerns about the security and trustworthiness of the hotel.
In addition, the shower area had visible mold, and there was a hole in the ceiling filled with plastic bags&stones, there were ants on the counters, which made the overall condition of the room feel neglected and unhygienic.
They only give you one room key which you use for all the electricity in your room. Once you leave your room with your room key, your fridge in the room also turns off.
It should at least keep supplying power for a fridge….
I would not recommend this hotel to others. There are basic standards of cleanliness, security, and hospitality that every guest deserves — unfortunately, this hotel failed to meet them.
Josh
2025 年 7 月に 5 泊滞在
