Crystal Palace National Sports Centre

A trip with my 11 year old, they made us both feel very welcome provide mini dressing gown, slippers, shower kit, colouring books and crayons and loads of snacks for my soon. Just really top notch service all round. Really enjoyed our stay there.

Overall the stay was good. I do love this hotel and its fabulous location. But on this instance 2 out of the 3 elevators were broken so it took FOREVER to get up or down. And when I pulled out the pull out couch to sleep there were all these fly bugs in it. There was also so work being done for a leak on my floor (9) so it smelled horrible like rotten carpet and stinky water. I had been here before so I know what a wonderful hotel this normally is. Just very unfortunate

I recently stayed at the The Clermont Charing Cross London and honestly couldn’t have asked for a better experience. From the moment we arrived, the staff were absolutely exceptional — warm, professional, and always attentive to anything we needed. Nothing ever felt like too much trouble, and their genuine friendliness made the whole stay feel special. The hotel itself is beautiful, comfortable, and maintained to such a high standard. Every detail feels thoughtfully done, creating a really relaxing and welcoming atmosphere throughout. One of the best things about the hotel is its brilliant location in London. It’s perfectly placed for theatres, shopping, restaurants, sightseeing — really anything you could want to do while visiting the city. Being so central made getting around incredibly easy and added so much to the overall experience. I’d highly recommend The Clermont Charing Cross to anyone looking for a fantastic stay in London with outstanding service and an unbeatable location. Also thank you for the amazing upgrade to a studio room and the birthday cake on arrival .