Crystal Mountain

The check in process was very smooth. They had a room available for early check in, which was a welcome comfort. The elevator was always quick to arrive during our visit. One of those little things that make a big difference. Proximity to Pike Place Market was a big positive. Onsite dining was good, though a little pricey. The 15 dollar dining credit was very welcome. The room was comfortable during the day. At night, the curtains didn't quite keep out all of the light, making it always seem as if the sun was just rising, even in the middle of the night. Pillows, a very individual preference, were too soft. They would squish down to nothing, making it no support at all. . Thermostat controls were wonky, but that is an issue with the brand and not the hotel's fault. Overall a good stay

Our room was small, very little space to even store our luggage. My friend paid the same as I did and she had a suite with a separate living room, two baths and two beds. One of the two elevators was broken. There is very little space to sit anywhere and relax and the furniture is tired and run down looking. The staff was nice and helpful and transportation from hotel to cruise port was nice. I would not choose this hotel again though.